Orbi WiFi 7 RBE973
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Parental Controls

chrismck
Follower

Parental Controls

I have an N600 model C3700 wireless modem/router.  I know ther was a previous thread about Parental Controls being fixed but it has not.  I cannot sign in to the controls.  It gives the same error message about making sure I am connected tot the internet.  I tried on my laptop, desktop, and iPhone with same results.  I can sign into OpenDNS and any other site so I am connected.  Why doesn't this thing work?  I had a previous router that did work.  My laptop is Windows 10, desktop is Windows 7.

Message 1 of 3
DexterJB
NETGEAR Moderator

Re: Parental Controls

Hi @chrismck,

 

1. What is the firmware version of your device?

2. What version of NETGEAR Genie do you have installed?

3. Has it worked with this specific device before?

4. Have you tried resetting the device?

5. Are you able to sign in to your OpenDNS account using the link below?

 

https://netgear.opendns.com/sign_in.php

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Parental Controls

Hi @chrismck,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter

Community Team

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