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R6400 & Nighthawk - Parental Controls gone????

fishdr
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R6400 & Nighthawk - Parental Controls gone????

So I was just forced to replace the Netgear Genie App with the Nighthawk App, and was very disappointed to find that there is no way to access the parental controls on the Nighthawk App. Supposedly there is a way to do so if I download the Circle with Disney App but when I tried that, it did not recognize my R6400 as a Circle-ready router, even though that router is listed as compatible and ready on the Circle with Disney info page.  Any suggestions on how to restore access to the Parental Controls?

Model: R6400|AC1750 Smart WiFi Router
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schumaku
Guru

Re: R6400 & Nighthawk - Parental Controls gone????

No Circle for the subject R6400, probably never Live Parental Controls - the impression is that they put Circle under the "Parental Control" tile seen on some CES2019 demos and screenshots - in the Nighthawk App.

 

Only the WIndows and macOS desktop Genie versions will allow to support Live Parental Controls (LPC) - https://kb.netgear.com/25687/How-do-I-configure-Live-Parental-Controls-on-my-NETGEAR-router on Nighthawk App supported routers.

 

Downloads are available at the end of the Genie landing page https://www.netgear.com/home/discover/apps/lpc.aspx

 

Issue disputed and reported many times, e.g. here in the collection of Nighthawk App Bugs and Issues - https://community.netgear.com/t5/Nighthawk-App/BUG-REPORT-Speed-Test-Information-Home-Screen-Wrong-S...

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schumaku
Guru

Re: R6400 & Nighthawk - Parental Controls gone????

No Circle for the subject R6400, probably never Live Parental Controls - the impression is that they put Circle under the "Parental Control" tile seen on some CES2019 demos and screenshots - in the Nighthawk App.

 

Only the WIndows and macOS desktop Genie versions will allow to support Live Parental Controls (LPC) - https://kb.netgear.com/25687/How-do-I-configure-Live-Parental-Controls-on-my-NETGEAR-router on Nighthawk App supported routers.

 

Downloads are available at the end of the Genie landing page https://www.netgear.com/home/discover/apps/lpc.aspx

 

Issue disputed and reported many times, e.g. here in the collection of Nighthawk App Bugs and Issues - https://community.netgear.com/t5/Nighthawk-App/BUG-REPORT-Speed-Test-Information-Home-Screen-Wrong-S...

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earthsound
Star

Re: R6400 & Nighthawk - Parental Controls gone????


@fishdr wrote:

So I was just forced to replace the Netgear Genie App with the Nighthawk App, and was very disappointed to find that there is no way to access the parental controls on the Nighthawk App. Supposedly there is a way to do so if I download the Circle with Disney App but when I tried that, it did not recognize my R6400 as a Circle-ready router, even though that router is listed as compatible and ready on the Circle with Disney info page.  Any suggestions on how to restore access to the Parental Controls?


You can install version 3.1.74 of the Genie app to restore the ability to manage OpenDNS based parental controls.

 

I'm hoping they add our router (R6400v1) back to the supported router list considering it's not listed as supported by either app and the Nighthawk app only support Disney Circle and is missing features. 

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