Trouble updating firmware

[Yaidavila]

I am having trouble updating the firmware. I am unsure where to locate the password credentials.

I just purchased this and have not been able to fully set it up since the app states the firmware needs update but I get stuck there.

[plemans]

The C7000 (if that's what you have) is a modem router combo device and the firmware updates come from the isp. Not from the user. 

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

the default login info is:

login: admin

password: password

I'd recommend following the browser based install guide as it tends to go smoother. 

you can find it here:

https://www.netgear.com/support/product/C7000.aspx