netgear genie not compatible with windows 10?

[michaelkenward]

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@Pauliee wrote:

When is Netgear going to enter the 21st century

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Not to mention other software writers. I have seen similar complaints elsewhere. Hardware makes seem to be particularly bad at accommodating high-resolution monitors.

Once again we see the hardware, and the specs, racing ahead of the coders.

This one has been around here for quite some months. It can't be that hard to fix.

[Angel4autism]

How do you install an older verison, can you help me out here with instructions, please. I am running Win 1o Dell Desktop. Ty

[michaelkenward]

See page three of this very conversation:

netgear genie not compatible with windows 10? - Page 3 - NETGEAR Communities

That's where Dexter, one of the real experts, explained what to do.

[Angel4autism]

I tried this twice and it did not work. I still am getting the Win10 error. I give up on using it, however, I miss it! 

[DexterJB]

Hi @Angel4autism,

Have already tried updating to the latest version (2.4.26) of the NETGEAR Genie?

Regards,

Dexter

Community Team

[DexterJB]

Hi @Angel4autism,

Have already tried updating to the latest version (2.4.26) of the NETGEAR Genie?

Regards,

Dexter

Community Team

[michaelkenward]

Is that the one we find here?

genie Landing Page | Apps | Discover | Home | NETGEAR

If not, how about a link?

[michaelkenward]

Answering my own question.

That page delivers 2.4.15.7.

So, rather than sending us all over the place in search for the file, a link?

[Angel4autism]

Yes, Link, Please. TY

[michaelkenward]

Surprising that a moderator lobs in that idea without bothering to provide a link to the file.

Does anyone else know where we can lay our hands on version 2.4.26 of the NETGEAR Genie?

I still have 2.4.20.

[michaelkenward]

The genie has just offered me an update to version 2.4.26 of the NETGEAR Genie.

Surprising that it took some days to land.

[Angel4autism]

When I downloaded Genie in Win 10 it never worked and each time I tried it said Win 10 cannot find a solution will get back to you when it does.  So, do I have to download the Genie again? I finally uninstalled it , in disgust! Can someone please provide a link moderator so I can get the correct verison. 

[michaelkenward]

I'm afraid we haven't had any response to requests for a live link to 2.4.26. The one I found for my hardware is version 2.4.15.7.

If you still have the old version, you could install that and try to force it to find an update. That is how I got the new version.

Alternatively, any old version might provoke the genie to update itself.

It took a couple of sessions with the genie, but magically today it updated itself.

[Angel4autism]

Thank you. I will try that!  it would be nice if Dexter would supply a link. 😉

[michaelkenward]

I just tried this on two of my other PCs. One of them eventually offered the upgrade.

Unfortunately, when I tried to update it, the genie complained of network connection issues. There are no issues. It works just fine with everything else.

[michaelkenward]

I have just had one of those "why am I being so thick?" events.

I have just discovered how to force the Genie to get the updates for you.

• Launch the Netgear Genie.
• Minimise it.
• Right click the icon in the Windows Notification area.
• Click upgrade

All being well, it will work.

It did on one of my PCs. The other one complained that there was something wrong with the file.

[Pauliee]

Tried the right click method, it works !

Since I was one of the early whiners, I'll accept that this topic is closed.

But, the window is still not compatable with a 65" 4K TV .. it's still tiny.

[Angel4autism]

Used the link provided. It downloaded then I had to update, it is now working fine. 

Thank you. 

[michaelkenward]

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@Pauliee wrote:

But, the window is still not compatable with a 65" 4K TV .. it's still tiny.

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Oh dear. Another piece of software stuck in the 20th century with its screen resolution.

Glad the update worked.

[Pauliee]

Belay my last ... Clicked on the desktop icon and the image is full size and readable !!!

[michaelkenward]

RESULT!

[J245]

Nope, doesn't work for me.  I've updated to 2.4.26 and still don't have the ability to see the network map function in Genie.  Using the WNR2000v5 router through a Win10 32 bit OS running Genie.  I've tried the old workaround using version 2.4.12 drivers but did not resolve the issue either.  Most of Genie worked but never have been able to get the network map function to work.  It does however work on my older computers using Vista and 7 so safe to say it's related to my Win 10 laptop.  I appreciate any direct links to help when resolved.

[DexterJB]

Hi @J245,

1. What is the firmware version of the WNR2000v5?

2. Do you have it setup in router mode or in AP (access point) mode?

3. Does it show the attached devices on the router UI itself?

4. Was it working before?

5. Have you tried resetting the router?

I have done my own test using the latest firmware for the router and the latest version of the NETGEAR Genie program on a Windows 10 PC and was able to get the Network Map feature working. The latest version is always available using the link below.

http://netgear.com/home/discover/apps/genie.aspx?cid=gwmng

Regards,

Dexter

Community Team

[J245]

Hi Dexter JB,

Thanks for the reply.

1. Firmware V1.0.0.34

2. Access point

3. Yes, by logging into the router directly, I can see the list of all the connected devices.

4. The network map has never shown up on the Genie app on my Windows 10 computer, only on my old Vista and Win7.  I believe the network device list would show from all of them but don't recall.

5. Resetting to default settings - no.  Powering down and restarting - yes.

[DexterJB]

Hi @J245,

I was able to get the same results while the router was set to AP mode. The Network Map still shows all the attached devices.

1. Please try uninstalling the NETGEAR Genie installed on the Windows 10 PC and re-install it using the installer linked below.

https://drive.google.com/file/d/0Bz-pjmQaYmk6RE94VElpTXRxcE0/view?usp=sharing

2. Are the Windows Vista and Windows 7 PC's connected the the WNR2000v5 or the main router?

3. Did you enable the AP mode on the WNR2000v5 or manually assigned an IP and disabled the DHCP?

Regards,

Dexter

Community Team