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"Anywhere Access" in Nighthawk app not working

Just bought a new RAX75 router and am trying to access it remotely via the Nighthawk app "Anywhere Access" feature. App works great while I am at home logged into my network via wifi.

Here's what I did:

  • Rebooted my router umpteen times.
  • Deleted and re-installed the Nighthawk app. (v2.6.0.13
  • Updated router to the latest firmware (V1.0.3.98_1.0.46)

When I am not on my network at home, and try "Connect via Anywhere Access", the app shows my router "Disconnected"

Anyone have any ideas???

P.S. I had to pick a model number to post this. Netgear doesn't give the RAX75 as an option. So I picked RAX 80 instead (hope this doesn't matter)

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
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Re: "Anywhere Access" in Nighthawk app not working

Have you set up Remote Access? (Netgear recently started calling it Anywhere Access.)

 

It isn't clear to me that you have done that step.

 


@TheComputerHyp wrote:

P.S. I had to pick a model number to post this. Netgear doesn't give the RAX75 as an option. So I picked RAX 80 instead (hope this doesn't matter)


 

Yes, this place can be messy. You might have had more like in the section given over to your device, even though the issue is with the app.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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Re: "Anywhere Access" in Nighthawk app not working

Yes. One oif the first things I did was turn on "Enable Anywhere Access" within the app settings.

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
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Guru

Re: "Anywhere Access" in Nighthawk app not working

Disable and re-enable in the App does not help?

 

Using ISP DNS potentially blocking useful services?

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Re: "Anywhere Access" in Nighthawk app not working

I deleted and reinstalled the app. That did not cure the problem.

 

I have never had any problems with my ISP blocking anything. And by the way, I was successfully using this app with my prior Netgear router to access it remotely. This problem only occured when I migrated to a new Netgear router (RAX75).

 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
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Re: "Anywhere Access" in Nighthawk app not working

I am having the same issues with a RAX80. Anywhere Access feature displays the error message:

" Some error occurred while enabling/disabling Anywhere Access".  Remote access worked perfectly before updating firmare and App to the newest versions.

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Re: "Anywhere Access" in Nighthawk app not working

In the app i slide the button to green but it auto goes back to grey/white.

 

Is there a fix to this?

netgear app version 2.6.4.1264

router version 1.0.3.102

 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
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NETGEAR Moderator

Re: "Anywhere Access" in Nighthawk app not working

Hi paulroady, 

 

Have you had a moment to setup anywhere access within the router's admin page? 

 

Christian 

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Re: "Anywhere Access" in Nighthawk app not working

@Christian_R completely new there should be a control to enable Access Anywhere control in the routers Web UI...

 

Newer router User Manuals (e.g. Nighthawk AX8 User Manual  from p.110) just make a mess mixing the terms "Remote Access" in the section title following by "Setup Remote Management" and later on for using what is configued above "Use Remote Access".

 

None of this is related to the Access Anywhere, except the next completely confusing section titled "Remotely Access Your Router Using the Nighthawk App". 

 

"You can use the Nighthawk app to remotely access your router and change its settings.
Before you can use remote access with the Nighthawk app, you must update your
router’s firmware and download the latest Nighthawk app for your mobile device."

 

The key that Access Anywhere (formerly named Remote Management, but not as per above using na exposed port 8080!) can only be enabled in the App - and never on the router Web UI.

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Re: "Anywhere Access" in Nighthawk app not working

Hi TheComputerhyp

 

    unisntall/reisntall app does not cure this issue. 

Here is my suggestion:

1. reboot your RAX75/80

2.after boot up, connect mobile phone to your RAX75/80 and then launch app to dashboard

3. Lead to page "Dashboard -> hambur menu --> Settings-->Anywhere Access

4.Turn off and then turn on toggle button "Enable Anywhere Access". Just re-enable Anywhere Access.

 

check if you can renable success, if yes, then check if still show offline remotely,

 

Thanks!

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