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Forum Discussion
Appalling Support
Hi, Has anyone else experienced the same level of appalling customer support that I’m enduring in trying to replace a faulty extender? I bought an EX7700 on 19 Aug. That device caused anything conne...
Hi David,
I am in the UK and have a Virgin Media Hub 3 router.
In terms of firmware, it’s on .210. How do I take it back to .206? Also, given the service I’ve had from support, I’m not sure I’m comfortable doing that without them suggesting it; my fear is it bricks the device as the last firmware update did and they say it’s my fault.
And with regard to WPS, I’m not sure that’s a problem. The extender does see the network itself, and does connect itself to the network. It then pushes out that network to other devices but that’s when I hit the password problem.
Thank you, though, for taking the time to reply. If there’s anything else you can think of, I’m all ears!
I am in the UK and have a Virgin Media Hub 3 router.
In terms of firmware, it’s on .210. How do I take it back to .206? Also, given the service I’ve had from support, I’m not sure I’m comfortable doing that without them suggesting it; my fear is it bricks the device as the last firmware update did and they say it’s my fault.
And with regard to WPS, I’m not sure that’s a problem. The extender does see the network itself, and does connect itself to the network. It then pushes out that network to other devices but that’s when I hit the password problem.
Thank you, though, for taking the time to reply. If there’s anything else you can think of, I’m all ears!
To change to .206 firmware you can get the firmware here:
https://www.netgear.com/support/product/EX7700.aspx#Firmware%20Version%201.0.0.206
It is a zip file so you have to unzip it.
Then logon to your router (mywifiext.local on Windows) and you will see that Firmware Update is an option and you can use Upload Update File (it warns you that it is older than the current version). As to whether it will brick your extender, all I can say is that it worked for me.
This .206 firmware has been working fine for me for a couple of days.