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GV18's avatar
GV18
Aspirant
Jan 31, 2018

EX8000 as WiFi extender + ethernet connection

Hello

 

I have recently purchased a pair of EX8000 wifi extenders to use in conjuction with a Nighthawk X10. I am experiencing some problems and would like to seek for your views/suggestions. If I use one EX8000 only as wifi extender there are no issues with the connection. If I add another EX8000 (both connected to the router via WDS) the connection is still stable but there are few dropouts. The problems become more serious when I connect devices to the two EX8000 using ethernet cables. In those cases the dropouts are frequent and very often the overall SSID disappears forcing cell phones to get back to LTE networks. All Netgear devices are updated to the latest firmware. Any suggestions for solving the issue?

 

Thanks very much in advance!

Troubleshooting

16 Replies

  • jvasanth1984's avatar
    jvasanth1984
    Virtuoso
    Jan 31, 2018

    Hi GV18,

                      Did you noticed any changes in LED pattern on extender when this issue occurs?

    • GV18's avatar
      GV18
      Aspirant
      Feb 01, 2018

      Hi jvasanth1984

       

      thanks for your reply. I have not checked but as far as I remember the LED were the same during the issue. I will pay more attention. Any idea of why this issue may happen?

       

      Best,

  • GV18's avatar
    GV18
    Aspirant
    Feb 07, 2018

    Nobody experienced the same issue? I have noted that there are no patterns in the lights of the EX8000 when the issue arises. It happens to both of my extenders hence I should assume that it is something related to hardware/software integration? Anyone from Netgear willing to help? Thanks.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Feb 08, 2018

      Hi GV18,

       

      1. Please indicate the exact firmware version of the devices (X10 and EX8000).

      2. How far apart are the extenders?

      3. Have you tried changing the wireless channel?

      4.Have you tried resetting the any of the devices?

       

      Regards,

       

      Dexter

      Community Team

      • GV18's avatar
        GV18
        Aspirant
        Feb 08, 2018

        Hi Dexter

         

        regarding your queries:

         

        1. all devices are update to the latest firmware

        2. both extenders are no more than 2 meters away from the router. The extenders themselves are separated by a wall as they are placed in two separate rooms

        3. I tried. I checked the coverage but all channels are relatively crowded as I live in an apartment (surrounded by other apartments with various other routers)

        4. Yes several times. 

         

        The issue seems to be happening every time I have both extenders on and both they are connected via ethernet to other devices (like a movable network switch). If I use the extenders only wireless (no ethernet cables attached), the problem does not occur or at least I have not experienced yet.

         

        Any suggestions would be greatly appreciated. Thanks!