Netgear Extender - Suddenly iPad Won't Connect

[martinr7]

We have had a Netgear EX6100 WiFi Extender since November 2015. It has always worked perfectly. Suddenly today both my wife and I on our separate iPads cannot connect to our home WiFi network. On most websites we each get a message: "This wireless extender is not yet configured. Do you want NETGEAR Genie to help?" I have tried to follow the instructions, but it is beyond me, and I always seem to end up with that same message. I have disconnected the Extender and tried connecting just to the basic network, but now the iPad will not accept my password. 

I have no idea why this has suddenly happened and would welcome guidance. Thank you.

[TheEther · Accepted solution]

It sounds like your EX6100 and, possibly, your router have lost their settings.

I would start by unplugging your EX6100 then restoring service on your router.  Can you still see your router's Wi-Fi network in your iPad?  If not, then you should make sure it's still broadcasting.  Some routers have a physical button to turn Wi-Fi off.  You may have to push it to turn it back on.  If you can see the Wi-Fi network, but the password fails, make sure you are entering it correctly.  Passwords are case sensitive.  If all else fails, you may have to perform a factory reset of your router and set it up from scratch.

Once you have restored your router, go back and plug your EX6100 in.  Hopefully, it will reconnect to your router (assuming you configured the router with the same Wi-Fi settings) and all should be well.  If, somehow, your EX6100 has also lost it settings (did you experience a power surge by any chance?), then you may have to redo the setup.  Here is Quick Start Guide and the full blown manual.  They will contain all the information you need.

[TheEther · Accepted solution]

It sounds like your EX6100 and, possibly, your router have lost their settings.

I would start by unplugging your EX6100 then restoring service on your router.  Can you still see your router's Wi-Fi network in your iPad?  If not, then you should make sure it's still broadcasting.  Some routers have a physical button to turn Wi-Fi off.  You may have to push it to turn it back on.  If you can see the Wi-Fi network, but the password fails, make sure you are entering it correctly.  Passwords are case sensitive.  If all else fails, you may have to perform a factory reset of your router and set it up from scratch.

Once you have restored your router, go back and plug your EX6100 in.  Hopefully, it will reconnect to your router (assuming you configured the router with the same Wi-Fi settings) and all should be well.  If, somehow, your EX6100 has also lost it settings (did you experience a power surge by any chance?), then you may have to redo the setup.  Here is Quick Start Guide and the full blown manual.  They will contain all the information you need.