ex7500 needs to be reset every 2-3 days to be able to roam to it again

Question

The extender is paired with a r7800 netgear router. I have selected 'one wifi name' and "smart connect" . I disabled the 'Sync configuration with Netgear router" because by doing so i can use a different 2.4 Ghz channel than the router. The extender communicates with the router on channet 149 and the extender talks to clients on channel 1 and 48. Firmware version is the latest 74. Problem is that after 2 or 3 days i have to unplug the extender so that my devices can roam to it again. When it becomes defective, i still can access it's ui by entering it's ip adress and the status screen seems to show that everything is normal but when i get out of range of the router, i cannot roam to the extender.

I have tried everything like resetting to factory, restarting, unplugging but the same problem comes back every 2 or 3 days. Bad news is that other people seems to have similar issue on Amazon comments

Anybody else having this problem and or have a solution to that?

rockscully · Answer

Other people have also reported the issue in this forum&nbsp;https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/No-internet-every-few-days-Netgear-EX7500/m-p/1958982#M41741&nbsp;&nbsp;

rockscully · Answer

Replying to myself. Seems that this problem is like 3 years old and Netgear never did anything to correct it . See also this post :

https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/EX7500-Range-extender-drops-connections/m-p/1653226

What a shame. Will throw this piece of junk to garbage and never buy Netgear again

olympos1625 · Answer

Hi&nbsp;rockscully,

&nbsp;

Thank you for reaching out. We are sorry to hear about your experience with the extender. We&nbsp;would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:

&nbsp;

Name:

Email:

Phone:

Preferred schedule (atleast 2 days ahead)

Timezone:

Device S/N:

&nbsp;

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

&nbsp;

I am looking forward to your response.

&nbsp;

Regards,

&nbsp;

Oliver

Community Team

&nbsp;

rockscully · Answer

Actually testing firmware 1.0.1.76 that's been available since oct 22. No problems so far. Will report in a couple of weeks.

lisahaley000 · Answer

Thanks for sharing information.&nbsp;

Forum Discussion

ex7500 needs to be reset every 2-3 days to be able to roam to it again

5 Replies