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Forum Discussion
Amazon and Ring apps not loading properly on wifi XR500
I've had this issue with my pixel 4a and now my s21
Randomly the amazon and ring apps would stop loading properly when connected to wifi but work fine on LTE
Suddenly I won't be able to load my orders or can't click on review images or product images. It just keeps on loading
Ring will take a while to load the dashboard or event history
Tried clearing the cache and storage, reinstalling the apps and 2.4 and 5ghz bands, rebooted the router several times
The apps work fine when on lte so I'm thinking it doesn't like something with the wireless connection. I'm using a netgear xr500 router
Rebooting the phone fixes it for a little while before they start acting up again
All other apps are fine and amazon/ring have no issues on a iPhone x that is on the same wifi and all other network devices don't have any kind of connectivity issues
I narrowed it down at this point being the amazon and ring app on an a android operating system not like something on my wireless network
My final test was connecting to the free wifi provided by my isp and the apps worked fine
Not sure what setting on the router for my network setup might be causing this because all other apps and devices work as intended
Any ideas please? I'm at a loss here
Randomly the amazon and ring apps would stop loading properly when connected to wifi but work fine on LTE
Suddenly I won't be able to load my orders or can't click on review images or product images. It just keeps on loading
Ring will take a while to load the dashboard or event history
Tried clearing the cache and storage, reinstalling the apps and 2.4 and 5ghz bands, rebooted the router several times
The apps work fine when on lte so I'm thinking it doesn't like something with the wireless connection. I'm using a netgear xr500 router
Rebooting the phone fixes it for a little while before they start acting up again
All other apps are fine and amazon/ring have no issues on a iPhone x that is on the same wifi and all other network devices don't have any kind of connectivity issues
I narrowed it down at this point being the amazon and ring app on an a android operating system not like something on my wireless network
My final test was connecting to the free wifi provided by my isp and the apps worked fine
Not sure what setting on the router for my network setup might be causing this because all other apps and devices work as intended
Any ideas please? I'm at a loss here
12 Replies
- Disable the protection options in WAN Settings, it may be they're dropping packets for those devices.
- I will take a look and report back.
Thank you.
So I only have the following two enabled
Disable IGMP proxy in and Disable SIP ALG under NAT filtering which is set to Secured
MTU is 1500- Set NAT Filtering to Open just in case it is a port issue
SideFX wrote:
My final test was connecting to the free wifi provided by my isp and the apps worked fineWhat ISP device is it that has wifi built in? Tends to indicate its a modem/router combo device and could be causing a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-ModeI've seen certain services have issues with double nats.
- My galaxy s21 from xfinity mobile (the only device that has an issue with amazon/ring apps) will connect to xfinity mobile wifi for xfinity customers if it sits on LTE after a while
Interesting enough ring is owned by Amazon and both apps usually act up at the same time then when one starts working so does the other
I tried turning off mobile data on the s21 and using my home wifi networks only but it still caused an issue with the app
I only have a netgear cm1000 modem connected to the xr500 router- Try the NAT option and if that fails, disable QoS completely from the 3 line option menu on Congestion Control.
