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KNOWN ISSUE: Login problems using latest Chrome version

Netduma_Alex
NetDuma Partner

KNOWN ISSUE: Login problems using latest Chrome version

On the latest version of Chrome (77.0.3865.75) we have identified an issue where users may have trouble logging into their Netgear Nighthawk Pro Gaming router. This affects the XR300, XR450, XR500 and XR700.

 

Instead of asking for a username and password as normal, the router will instead direct you straight to the Password Recovery page.

We are aware of this issue and all relevant parties have been notified, there will be a fix as soon as possible.

 

--

 

For the time being, we recommend that you manage your router using a different browser. We have confirmed that the issue does not affect Firefox or Edge.

 

We apologise for any inconvenience this may cause.

Message 1 of 10

Accepted Solutions
Netduma_Alex
NetDuma Partner

Re: KNOWN ISSUE: Login problems using latest Chrome version

A workaround for this issue has been found:

 

Paste the following address into your Chrome address bar and press enter: chrome://flags/#http-auth-committed-interstitials

 

Change the highlighted setting to Disabled and press Relaunch Now

 

Now you should be able to log in as normal again

 

---

 

There's a Netgear knowledge base article about it here: https://kb.netgear.com/000061261/Google-Chrome-77-is-blocking-access-to-NETGEAR-login-pages-what-do-...

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Message 9 of 10

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tkevans
Star

Re: KNOWN ISSUE: Login problems using latest Chrome version

Seeing this on my ReadyNAS 204 as well. Running 6.10.2-T49 (Beta 1)

Message 2 of 10
Netduma-Fraser
NetDuma Partner

Re: KNOWN ISSUE: Login problems using latest Chrome version

Must be something Chrome have done with their update, I'm sure a lot of companies will have deploy fixes on their side.
Message 3 of 10
FURRYe38
Guru

Re: KNOWN ISSUE: Login problems using latest Chrome version

Be aware of what Mozilla and Google are going to be doing to there browsers:

https://www.theregister.co.uk/2019/09/10/chrome_78_dnsoverhttps

 

Not sure if this will be effecting local router log in pages or not. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 4 of 10
Netduma_Alex
NetDuma Partner

Re: KNOWN ISSUE: Login problems using latest Chrome version

Actually I imagine this might affect the routerlogin.net and dumaos/ methods of router access, thanks for the heads up!

Message 5 of 10
FURRYe38
Guru

Re: KNOWN ISSUE: Login problems using latest Chrome version

For people using Chrome v77, other users have said that doing a reboot of the PC fixes how Chrome works with the log in pages. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 6 of 10
tkevans
Star

Re: KNOWN ISSUE: Login problems using latest Chrome version


@FURRYe38 wrote:

For people using Chrome v77, other users have said that doing a reboot of the PC fixes how Chrome works with the log in pages. 


Not here, it doesn't.  (Fedora 30 on both Lenovo T530 laptop and Dell desktop).

Message 7 of 10
FURRYe38
Guru

Re: KNOWN ISSUE: Login problems using latest Chrome version

Linux, not sure how that will play out. Others I believe are Windows users. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 8 of 10
Netduma_Alex
NetDuma Partner

Re: KNOWN ISSUE: Login problems using latest Chrome version

A workaround for this issue has been found:

 

Paste the following address into your Chrome address bar and press enter: chrome://flags/#http-auth-committed-interstitials

 

Change the highlighted setting to Disabled and press Relaunch Now

 

Now you should be able to log in as normal again

 

---

 

There's a Netgear knowledge base article about it here: https://kb.netgear.com/000061261/Google-Chrome-77-is-blocking-access-to-NETGEAR-login-pages-what-do-...

View solution in original post

Message 9 of 10
Altsai
NETGEAR Expert

Re: KNOWN ISSUE: Login problems using latest Chrome version

Upgrading to this version can fix the issue

 

Version 77.0.3865.90

Model: XR700|Nighthawk Pro Gaming Router
Message 10 of 10
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