Hi, having an issue with my Netgear xr1000. Recently i,ve updated my internet plan to speed of 330 mb/s download and 42 mb/s upload. Now when i use the benchmark from DumaOS it shows that i have speeds of 42 mb/s download and 9 mb/s upload which is correct. Now the issue is that my download speed do not exceed 4 mb/s when downloading a game for example. I've tried different settings on DumaOS but it's the same. Whwn i connect to my internet provider modem i get the full speed but trough xr1000 i don't.
Firmware vers is 1.0.0.64_1.0.49. I am using the 2.4 G for most of my in house devices and 5G for my PC and Phones. My pc is connected trough Wireless connection and cannot use LAN because atm i don't have a LAN cable that long. The router and PC are in the same room. Thank you
You mention that the speeds you get in Connection Benchmark are 42Mbits which is correct, but that doesn't sound correct, you say you've upgraded to 330Mbits? If there's a reason you'd expect the XR to be getting much lower speeds than this can you let us know?
Also, what game client/service are you downloading through? For example, Steam, Battle.net, Origin, etc?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
A wired speed test should be performed with the PC to check wired speed results.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
Well yes. I’ve upgraded to 330 mb/s but the this numbers are give by the internet provider and to get the real speeds those numbers needs to be divided by 8. I am using Battle.net and Ubisoft clients.
The modem is from BT (UK) smarthub 2 and the cable i’m using between the modem and NG is the one that came inside the router box. I will try doing the steps u mention and come back to let u know if this will work. Thank yo
Possible something at the modem could be causing a slow down from the XR router. I have same router online now and see 900 and 50 on the wire. Thought I don't have same model modem you do.
Can you provide a screenshot of your QoS page please? Are all devices connected to the XR or are some still connected to the hub? Have you put the XR in the DMZ of the hub?
Right, so after going trough some testing and steps here are my results:
1. DMZ mode activated ---- same speeds as before 4-7 mb/s
2. Lan Cable to PC ---- 11 mp/s but might be the cable not sure what CAT it is. ordered a new CAT 6 Lan cable.
3. AP mode with fixed ip adress ---- full speed but doesen't this mode defies the purpose of the router (being able to use QoS and all of the other feature)?
4. LAN cable from modem to router CAT 5E
6. Reseting the modem to factory gave an increase speed up to 17 mb/s for a short period of time
To do: Reseting both the modem and the router (i'll do it over the weekend)
Looks like the bandwidch is used somewhere inside the router.....or i don't know....but as u can see in the print screen on Network Monitor i do get the full band but for some reason it is being usewd somewere else. or am i wrong?
Out of interest, if you run a third-party speed test, such as speedtest.net, while connected directly to the BT hub, what do you get? Around 40Mbits still?
Back to the XR, If you completely disable QoS from the three-line menu in Congestion Control, what speeds do you get on the Download then?
Yes, using a third party speed test while connected to the Hub i get close to 40 mb/s and just tried with the QoS completely disabled and i get up to 23 mb/s. So the problem comes from QoS….
In bandwidth allocation, do you have 'Share excess' disabled? If not can you enable it and check the speeds again.
Also might just be worth pressing 'Reset allocation' on Bandwidth Allocation and check again. While it seems simple there's a lot that goes on in the background with Bandwidth Allocation and resetting it clears out a lot of it.
