NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MrElios300
May 02, 2022Guide
Nighthawk XR1000 and TIMHUB
Hi, I recently bought a second hand Nighthawk XR1000 from Amazon Warehouse ("like new" condition) but I can't manage to set up it. I followed Nighthawk App instructions, tried Static IP, Pppoe, but nothing works, everytime I get "No internet connection" in the app and can't connect to routerlogin.net on PC, the only thing I can do is connecting to my TIMHUB (FTTC connection) modem page. DHCP is enabled and if I use Static IP settings for XR it gets IP but no internet connection. I've tried hard reset and power cycling too. What else can I do?
Netduma-Fraser Netduma-Liam plemans
Solved... I tried a speedtest on my PC on WiFi and it worked really fine (almost the same as ethernet connection), so I tried on the browser on my Galaxy M31S and I got same results. So I looked at the app settings and discovered that it was showing MB/s not Mbps, I think it automatically changed after an update. I'm really sorry for wasting your time, I feel like a real dumbass.
I really appreciate your support, thank you so much. I apologize again.
15 Replies
- Netduma-LiamNetDuma Partner
Could you please connect directly to the XR1000 via an ethernet cable and then open a web browser (Preferably something cache-less such as a Chrome Incognito window). Then, go to 192.168.1.1 in the browser.
Are you then met with the XR1000 setup wizard?
First of all thank you both for your support. Netduma-Liam plemans
My PC was already connected to XR via an ethernet cable (CAT6), but going to routerlogin.net resulted in "No internet connection" chrome page. I solved connecting it via WiFi (honestly I don't know why it worked this way), I followed setup wizard and it changed the Gateway to 10.0.0.1 , so now 10.0.0.1 is the DumaOS login page and 192.168.1.1 is the TIMHUB login page. Would you recommend another connection type like Static IP or PPPoE? (I'll connect only XR to TIMHUB modem/router and use it for gaming, multimedia broadcasting, office, ecc...)
But I have another problem right now, my WiFi speed is really slow. As I said previously I have FTTC (100/20Mbps profile), if I do a speedtest with the PC connected via ethernet (that after setup works fine) I get 80 to 90 Mbps in download and 20Mbps in upload, but if I do the same on my Galaxy M31S connected via WiFi 5Ghz (below 50cm from XR) via OOKLA Speedtest app I get only 10Mbps in download and 2.5Mbps in upload. I've already disabled TIMHUB WiFi and tried completely disabling QoS, but nothing changed.
- Netduma-FraserNetDuma PartnerYou don't choose whether or not to use PPPoE, you either require it or you don't, as you have internet you do not need it so you can leave that alone now. Have you disabled Smart Connect then for the WiFi?
- plemansGuru - Experienced User
Go into the timhub and set the netgears IP address into its DMZ. Most timhub's are modem/router combo devices.