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Slow download speed xr500

KyleP6912
Aspirant

Slow download speed xr500

When I started I had the XR500 directly connected to my ont was getting around 95 down and up which is about 1/3 of what I pay for. So I hooked my gateway back to the ont and the gateway to the XR500 I’m now getting 14 down and around 240 up. How do I fix the down ?

I’ve already reset the ont and the gateway. I’ve tried uninstalling and reinstalling the the newest firmware on the XR500. I’ve changed out cables all are cat5e. I’ve checked speeds on hardwire and WiFi both are roughly the same from multiple devices. I have also disabled the qos feature nothing changed.

Gateway model is Arris NVG468MQ
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

If you disable QoS completely from the Anti-Bufferbloat option menu do you see your speeds return? Also how are you testing via wifi or ethernet?
Message 2 of 28
D-mny93
Star

Re: Slow download speed xr500

I’m having similar problems. I’m getting about half my subscription speed 50 Mbps with QOS fully disabled, I’ve only played one game at full speed the first day I bought it and I’ve had it for 2 months
Model: XR500|Nighthawk Pro Gaming Router
Message 3 of 28
FURRYe38
Guru

Re: Slow download speed xr500

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What speeds UP and Down do you pay for? 

What are the speed results with a wired PC. 

Gaming on a PC or game console? 

 


@D-mny93 wrote:
I’m having similar problems. I’m getting about half my subscription speed 50 Mbps with QOS fully disabled, I’ve only played one game at full speed the first day I bought it and I’ve had it for 2 months

 

Message 4 of 28
D-mny93
Star

Re: Slow download speed xr500

Cable 100mbps down/ 6mbps up
Firmware 2.3.2.56
It’s a nighthawk XR500 to a Cable Modem
NETGEAR CM1000

Message 5 of 28
FURRYe38
Guru

Re: Slow download speed xr500

Please do not post serial #s in public forums. 

 

What are the speed results with a wired PC. 

Gaming on a PC or game console? 

Message 6 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

Reconnect your previous router and release the IP address, then connect the XR back again and see if it improves. If it doesn't copy the MAC address from your previous router and change the XR router to use it in Internet Setup.
Message 7 of 28
D-mny93
Star

Re: Slow download speed xr500

this is a carzy amount of problems..... ive had it 2 months and all ill get is a replacement???? not even an upgrade, oh well...

Model: XR500|Nighthawk Pro Gaming Router
Message 8 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

Are you saying you've received a replacement router? Has the replacement resolved your issues?
Message 9 of 28
D-mny93
Star

Re: Slow download speed xr500

I’m still fighting to get one...
Message 10 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

Did you try my previous suggestion to see if that works?
Message 11 of 28
D-mny93
Star

Re: Slow download speed xr500

Yes, I’ve also tried factory reset, change MTU size, and everything else they had me do.
Message 12 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

Do the startup wizard again, does that speedtest report your correct speeds?
Message 13 of 28
AmarD
Aspirant

Slow download speed xr500

I never get my true speeds anymore. I tried everything. 

I tried to fix it myself and so far nothing has worked. 
My down is 500+ my up is around 50+ 

Whenever I download anything I'm not even getting 1mps 

Anyone can help me?

Model: XR500|Nighthawk Pro Gaming Router
Message 14 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

Hi Amar, have you set the speeds you expect in the Anti-Bufferbloat options? What is your exact physical setup?
Message 15 of 28
AmarD
Aspirant

Re: Slow download speed xr500

Anti-bufferbloat is always and yes everything is on. 

I'm not sure as I just got my xr500

Message 16 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

Are you using a modem/router? Is it connected directly to the XR? Are ALL devices connected to the XR or are some connected to the modem/router?
Message 17 of 28
AmarD
Aspirant

Re: Slow download speed xr500

modem that is connected to my router 

all devices are connected to my xr 

im just not sure what is causing this to happen 

Message 18 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

In the Device Manager click the 3 line icon in the top left of the panel, switch to the table view. What do the link speeds say for the WAN/Internet and LAN ports?
Message 19 of 28
Dashbord
Guide

Re: Slow download speed xr500

sry wrong post...

Model: XR500|Nighthawk Pro Gaming Router
Message 20 of 28
Kevin1199
Guide

Re: Slow download speed xr500

Seems like the Netgear techs don't even have a solution for this

Message 21 of 28
Kevin1199
Guide

Re: Slow download speed xr500

Mines says 1000Mbits should be 4000 for the link speed, how do we fix this?

Model: XR500|Nighthawk Pro Gaming Router
Message 22 of 28
Netduma-Fraser
NetDuma Partner

Re: Slow download speed xr500

4000Mbits is impossible namely because:
1. The LAN ports are gigabit - 1000Mbits
2. I have not heard of a residential address having 4 gigabit internet

1000Mbits is what should be showing so sounds as though it is working as expected there.
Message 23 of 28
D-mny93
Star

Re: Slow download speed xr500

I’ve had it for 3 years now and it still doesn’t work... they’ve moved on and don’t care about how crappy their product is! Sorry dude
Model: XR500|Nighthawk Pro Gaming Router
Message 24 of 28
Kevin1199
Guide

Re: Slow download speed xr500

I feel your frustration, I've had mine for like 5 years - just moved into my new house and just realized again that the XR500 always had this issue without any real solution. Time to  purchase from a different brand.

Model: XR500|Nighthawk Pro Gaming Router
Message 25 of 28
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