I was hoping that I wouldn’t need to do this, but alas here I am… Setup my Netgear XR1000 yesterday morning, connected to my BT ONT modem via Ethernet (to WAN port) with PPPOE configured. I’m using a 1000Mbps / 120Mbps connection.
I’m having serious consistency issues with the router. First of all I had to disable QoS altogether because it crippled my Xbox download speeds whenever I downloaded something like a game or update file. Switching QoS off solved this, but not a great start.
Download speeds on the connection benchmark app were massively lower than my actual speed. It showed as 650Mbps, but a speed test on my Xbox (connected via CAT 6 Ethernet cable) showed I was getting my full speed (circa 980Mbps). My latency during speed tests was about 30ms, but in game was actually hovering around 50ms going as high as 75ms. This was a big increase on my previous router.
Today I’m doing tests on the Xbox again after Armor decided to enable itself over night and start carrying out checks on my network, despite me refusing this when I set up the router… Now my latency is coming in at 59ms on the Xbox speed test…
I’m not using geo filtering because the feature won’t open. Says something like the RAPP isn’t available or something, so another feature that I haven’t been able to utilise.
Im now at the point where I’m going to ask for a refund - this router is not an improvement on my BT Smart Hub 2, surprisingly, but it’s actually worse. Any tips or any advice for me before I pull the plug and ask for a refund on this?
Just plugged in my old router and immediately my latency fell to 25ms. No idea why the XR1000 introduces so much latency to my connection, but I think I’m going to stick to the OEM router.
Setup my Netgear XR1000 yesterday morning, connected to my BT ONT modem via Ethernet (to WAN port) with PPPOE configured.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
It depends on how you set up QoS initially as to why your Xbox download speeds were lower. Benchmark uses different servers than you might use normally so the speeds can report lower but it doesn't mean those will be the speeds you're getting as you can see from your Xbox speed test.
The latency on the console speed test is just your ping to the speedtest server, its not an indication that your game ping will be higher. Right now your ping is higher as you're not using the two main features to lower it (understandably from what you have described).
Two things first, I'd suggest you use the hub still to handle PPPoE and then connect the XR to that and all devices to the XR. Go to the System Information page on the XR, go to the Rapp panel and click the 3 horizontal line icon change the retries to 5, reboot from the interface, wait 2 minutes then access, does the Geo-Filter load then?
