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Forum Discussion
Solved
XR500 Firmware Update
Having an issue with firmware.
I go to System Information. It says Firmware Version V2.1.0.6.
I go to Settings -> Administration -> Firmware Update -> Check
I get: No new firmware version available. This screen will automatically return to the previous screen in a few seconds...
I go here: https://www.netgear.com/support/product/XR500.aspx
It says: Top Support Articles -> XR500 Firmware Version 2.2.0.4
This firmware seems newer than the one I have insatlled V2.1.0.6.
I download V2.1.0.6 from here: https://kb.netgear.com/000055157/XR500-Firmware-Version-2-2-0-4
I go to Settings -> Administration -> Firmware Update -> Browse -> XR500-V2.2.0.4 -> XR500-V2.2.0.4.img -> Upload
It says that V2.2.0.4 is older than V2.1.0.6 are you sure? And I clicked cancel. Is this right? Or should I try again. I don't want to mess anything up.
Might I suggest to the OP. to use FF and be sure to clear web browser cache prior to updating router FW.
8 Replies
- Thanks for letting us know about this. For now, don’t upgrade until we’ve checked this out with Netgear.
- Hi Joon, I couldn't reproduce this myself. Would you be able to try again and provide a screenshot of the message it gives you please so we can alert Netgear?
Just updated from 2.1.0.6 to 2.2.0.4. Did no t have a message like the OP's. Upgrade went smoothly as it has in the past.
I used Firefox web browser, downloaded the new FW to the desktop and access router and installed it thru the routers admin. tab.
OK, I was able to upgrade in Firefox. I had previously used Chrome.
In Firefox the Check for firmware update did not work again, but I got the firmware file and uploaded it and it didn't give the error message again and it updated it and restarted it. So I am on that latest firmware now. Thanks!
- Great to hear you were able to update successfully! Let us know if you see that again when upgrading to the next firmware release.
OK, I will. Thank you!
