Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
XR500 drops connection and power restarts randomly
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2019-12-20
09:35 AM
2019-12-20
09:35 AM
XR500 drops connection and power restarts randomly
My XR500 randomly drops connection from modem and cuts off completely then restarts. I have the latest firmware version 2.3.2.56. Is there a different firmware or solution that could fix this problem or is my hardware defective?
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 5
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2019-12-22
07:55 PM
2019-12-22
07:55 PM
Re: XR500 drops connection and power restarts randomly
I am having the same problem. Installed the router this morning with 0 issues - has the most recent firmare. Ran perfectly for about 10 hours. For the past 2 hours in has been rebooting every 2-10 minutes.
Model: XR500|Nighthawk Pro Gaming Router
Message 2 of 5
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2019-12-24
05:21 AM
2019-12-24
05:21 AM
Re: XR500 drops connection and power restarts randomly
Is the router plugged into a power extender? If possible could you plug this directly into a wall outlet as that can sometimes resolve issues like this. What is the modem model? Give the router a static WAN IP and see if that resolves it.
@BillyThePhish, try plugging directly into a wall outlet but if that doesn't fix it then sounds like you have a hardware fault and should get that replaced.
@BillyThePhish, try plugging directly into a wall outlet but if that doesn't fix it then sounds like you have a hardware fault and should get that replaced.
Message 3 of 5
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2019-12-24
07:55 AM
2019-12-24
07:55 AM
Re: XR500 drops connection and power restarts randomly
It was plugged into a power extender. I plugged it directly into a wall outlet and it has been working since.
Thank you!
Thank you!
Message 4 of 5
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2019-12-24
11:05 AM
2019-12-24
11:05 AM
Re: XR500 drops connection and power restarts randomly
Great to hear that, thanks for giving us an update!
Message 5 of 5
Announcements
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more