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Forum Discussion
XR500 not allowing some wifi devices to connect to Internet.
Our new XR500 does not allow two specific computers to connect to the Internet when using WiFi. All other WiFi devices connect fine. These two devices DO connect to the Internet when using Ethernet. Both computers are identical HP Pavillions.
Router details:
Model: XR500
Firmware: V2.3.2.22
OS: DumaOS
Thanks in advance...
26 Replies
rohopo wrote:
Our new XR500 does not allow two specific computers to connect to the Internet when using WiFi.
What does "Does not allow" mean?
Where do you see any error messages?
rohopo wrote:
All other WiFi devices connect fine.
This strongly suggests that the problem is with the reluctant wifi clients rather than the router.
michaelkenward wrote:
What does "Does not allow" mean?
The computers appear to be connected to the Internet, however, any attempts to access any websites result in timeouts. This is true for both Chrome and IE.
michaelkenward wrote:
Where do you see any error messages?
In the browsers after the timeout occurs, we see ERR_CONNECTION_TIMED_OUT (in Chrome).
Also, when running the network troubleshooter, this error is displayed:
Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding DetectedContact your network administrator or Internet service provider (ISP) CompletedWindows can't communicate with the device or resource (www.microsoft.com). The computer or service you are trying to reach might be temporarily unavailable.michaelkenward wrote:
This strongly suggests that the problem is with the reluctant wifi clients rather than the router.
I would agree, however both clients connected fine with the previous Netgear router. So, I think it may be a combination of the clients and the router.
Thank you.
- Do you have static IP addresses on the WiFi devices? When connected via WiFi are you able to access the router interface?
Hi guys.
was there any resolution to this? I'm having the same issue at the moment.
I have some device ( ios devices ) not able to connect to the internet.
It says connected but no internet.
Please help
- I put in ticket with Netgear support. They were supposed to call me same day but instead ignored me. They still have not called me back. I am thinking about selling my router and going to another brand. Customer service is King when it comes to loyal customers and they have fallen way short.
Do you have the case ID Mape? We can follow this up for you.
ImranRn Official support is here FYI: https://www.netgear.com/support/contact.aspx
