It's been doing it a lot sometimes randomly and will happen twice no matter if I shut it off or not. It happens also when I start to stream which it will shut off twice.

What do you mean by "shut off"? Does the XR500 actually lose power or just drop internet? When internet drops, are wired devices affected as well as wireless?

All lights shut off/ turn orange tried to force it to happen to take a picture but I factory reset it recently and doesn't do it.

So since the reset the issue hasn't occurred? Let us know if it happens again please. If it does happen again directly connect to your ISP modem/router and see if that has a connection.

I've factory reset it 3x in about a week or so it will start acting up again. My modem is a cm700 and get 117 down and 15 up. Besides the awful wifi range that's the only problem. I tried to force the problem by streaming to take photos of my router and modem so you can see which slots have orange lights along with my modem. I don't believe it's the modem or the cable. Since with a Netgear ac1900 router it never has a problem.

It's like when you reset your router through the Interface on your computer and wifi and all connected devices get disconnected.

Xr500 Randomly Shuts off | NETGEAR Communities

29 Replies

Netduma_Alex
NetDuma Partner
Jan 31, 2020
What do you mean by "shut off"?

Does the XR500 actually lose power or just drop internet?

When internet drops, are wired devices affected as well as wireless?
- MorsMessor
  Aspirant
  Feb 07, 2020
  All lights shut off/ turn orange tried to force it to happen to take a picture but I factory reset it recently and doesn't do it.
  - Netduma-Fraser
    NetDuma Partner
    Feb 08, 2020
    So since the reset the issue hasn't occurred? Let us know if it happens again please. If it does happen again directly connect to your ISP modem/router and see if that has a connection.
- MorsMessor
  Aspirant
  Feb 08, 2020
  It's like when you reset your router through the Interface on your computer and wifi and all connected devices get disconnected.
  - Netduma-Fraser
    NetDuma Partner
    Feb 08, 2020
    When you do a factory reset all devices will lose connection so that is normal. Is the router connected to a power extender? If so could you plug it directly into a wall outlet please and see if that helps. Also when the disconnections happen do you see any entries in the log around that time?

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Xr500 Randomly Shuts off