fidium fiber XR1000

[Lamontagne]

I have the XR1000 and just got Fidium Fiber about a month ago.  I have the 1 Gig plan.  I have been doing a lot of testing with speeds.  We are a streaming houshold with multiple gaming consoles and primarily steam our media, Youtube Tv, Netflix and so on.  I am not getting the speeds I thought I would consistently.  My average speeds are between 500-600 for download and upload.  I know I'm not going to get the 1Gig but I was hoping to see my speeds in the 800-900 consistently.  I have had some buffering issues with our steaming apps didn't really have any issue before with Xfinity.  My question is are there any settings I need to change in my router settings that could help with this.  I have left them as they were when I had Xfinity.  I did call Fidium when they set up my service and had them add my router the xr1000. They just needed my MAC address and was able to use my router and disconnect theirs.Any help would be much appreciated.  My next step would be to disconnect the XR1000 and set up their wifi router and test it for a week or so.  I really love this router for the gaming options it has and woud hate to have to swtich 

[michaelkenward]

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@Lamontagne wrote:

I have the XR1000 and just got Fidium Fiber about a month ago. 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[michaelkenward]

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@Lamontagne wrote:

My average speeds are between 500-600 for download and upload. 

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Wired? Wifi?

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I have left them as they were when I had Xfinity. 

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You have changed your ISP?

Did you reset the XR1000 when you switched?

You need to get it to forget any settings inherited from your old ISP.

[Lamontagne]

these speeds are from a wired laptop and yes I have reset to modem

[michaelkenward]

Always helps to have full details. Saves you from having to answer stupid questions.

[Netduma-Fraser]

Just to clarify, you're not using a router in addition to the XR currently? Where are you testing the speeds exactly, on Connection Benchmark or speedtest.net? If you disable QoS fully from the Congestion Control menu ≡ do you get higher speeds then?

[Lamontagne]

Update, I always test with a wired connection and I use fast.com. I I had a Fidium technician come out the other day because no matter what I did I could not get a download speed above 600. The only time I could is if I unplugged the modem plugged it back in and immediately tested, I could get 900 to 1000. Half hour later I would test again and it would be back at 600. The technician tested everything before the modem and he was getting 900 to 1000 speeds. Once he plugged into the modem, he too was only getting 500 to 600 speeds next step we connected to Fidium WiFi modem they gave me and when he tested the speeds he was getting 900 to 1000. Definitely something wrong with the modem not sure if it’s my settings, I don’t mess with it too much. Decided to buy another nighthawk xr1000. Will update once I receive it.

[Netduma-Fraser]

Thanks for the update, glad the tech was able to verify the issue, keep us posted!