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Super slow wireless speeds - AX120....

My streaming has been off lately and I finally ran a few speedtests both hardwired to my ISP router and to my Nighthawk AX12... hardwired is @ 450MB down/25 up... wireless is @75MB down/20 up...

 

This router has me a bit stumped (or it is over my head). I didn't have any issues with my Netgear AC1900 - but it wouldn't work with my new modem required for the high speed connection.

 

I realize without any settings information it is damn hard to troubleshoot anything... just hoping for some obvious areas to check in the settings to see if something got changed that I wasn't aware of (it used to work great).

 

Thanks...

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 9
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NETGEAR Moderator

Re: Super slow wireless speeds - AX120....

Hello kermitWyo - Would you mind providing us with the firmware version your router is currently on? 

 

~Christian 

Message 2 of 9
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Aspirant

Re: Super slow wireless speeds - AX120....

Hi Christian,

 

Sorry - I forgot to include that...

 

v1.0.0.84

 

I thought I was going to get it updated until the x.86 upgrade was pulled. I dont know if my router did something as a pre-update routine that stalled when the new firmware was pulled or what happend. I was getting a full 400MB - 445MB connection wirelessly...now I cant even break 100MB.

 

thanks

Message 3 of 9
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NETGEAR Moderator

Re: Super slow wireless speeds - AX120....

Hi kermitWyo, 

 

Thanks for confirming. Could you provide more details on the device you're using to test your wireless speeds and if you've used other devices to run a speed test? Also have you tried disabling QoS to see if that helps? 

 

~Christian 

Message 4 of 9
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Re: Super slow wireless speeds - AX120....

Hi Christian,

I ran two different tests ...

1). a hardwired test from my AppleTV using the SpeedTest.net app. I got over 400M connection results to three different servers in my region.

2). A wireless test through the Nighthawk using an Apple Airbook connected to my wireless 5G network. I got a 75-80M connection.

I verified that test with an iPad running Dslreports on Safari browser.

I think QoS is turned off on the router.

Thanks

Alan
Message 5 of 9
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NETGEAR Moderator

Re: Super slow wireless speeds - AX120....

kermitWyo - Have you gotten a chance to change the wireless channels for both 2.4/5GHz? You may also try performing a factory reset on the router to see if the issue persists. We have received some feedback that performing a factory reset has resolved WiFi speed issues.

 

~Christian 

Message 6 of 9
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Aspirant

Re: Super slow wireless speeds - AX120....

I have not tried that yet. I will do so tonight and report back.

 

thanks

 

Alan

Message 7 of 9
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Re: Super slow wireless speeds - AX120....

Hi Christian,

 

I changed channels on both frequencies and it did no good. I have noticed the 5ghz frequency is no longer broadcasting like it used to... there is no longer a way to select it from the WiFi setting on my devices... only the 2.4ghz frequency is available.

 

I haven’t tried defaulting it to factory settings - but mainly because I’ve been buried at work and haven’t had the energy to reset it yet. Maybe later today.

 

Thanks

Message 8 of 9
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NETGEAR Moderator

Re: Super slow wireless speeds - AX120....

Hello kermitWyo, 

 

Thanks for getting back. Were you able to factory reset the router over the weekend? 

 

~Christian 

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