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bjtech's avatar
bjtech
Tutor
Jan 22, 2018
Solved

R7000 - Connected Devices Lose Connection w/ Newer Firmware

I cannot upgrade past firmware version 1.0.9.6 without some of my devices randomly disconnecting.  In particular, I have two Ecobee 4 thermostats that will lose connection within a few hours of upgrading to a newer firmware.  The only way to have them reconnect is to reset the router.  However, even after a reset, they will not maintain a connection for more than a few hours.  If I downgrade to 1.0.9.6, the devices will maintain a connection.  Very frustrating problem.  Any help is appreciated.

Troubleshooting

5 Replies

    • whit3rob's avatar
      whit3rob
      Initiate
      Jan 29, 2018

      I have the exact same problem with ecobee3 lite thermostat and R7000. I just spent the last 5 weeks on an alternate firmware because the .18 and .20 hotfix wasn't helping the problem. I decided to revert back to factory and update to the .26 hotfix and the only thing that won't connect is the ecobee. So nothing changed and I'll have to go back to XWRT-VORTEX which has worked flawlessly since Christmas. Definitely something wonky between ecobee and Netgear

      • bjtech's avatar
        bjtech
        Tutor
        Jan 31, 2018

        I'm upgrading to the 1.0.9.26 now to see if this is a fix.  I will post with an update on whether it works or not.  The strange thing is that 1.0.9.6 works flawlessly with the Ecobee and never loses connection.  So, wherever the mismatch is (w/ new firmware), it only happened as a result of one of the firmware changes.  Maybe something with one of the security upgrades?  The other strange factor is that it does connect initially after the upgrade.  However, it will only maintain that conection for a short time.  A router reset will allow for it to reconnect, but again, only for a short time (1-4 hours).

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Feb 08, 2018

         Hi bjtech,

         

        Thank you for the feedback.

         

        If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!