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Forum Discussion

Anonymous's avatar
Anonymous
Aug 07, 2016
Solved

R8000 Wireless is off

I have a R8000 wifi router with firmware V1.0.3.4_1.1.2 and the wireless is off from the web UI and the genie app. However the LED on the router are on. I am unable to access wi-fi eventho the wifi settings are ON and brodcasting the ssid. I have try rebooting, factory reset and went back to an older version of the firmware on the router. Still the Wifi is Off. Any idea on how to fix this?

Troubleshooting
  • Anonymous's avatar
    Anonymous
    Aug 08, 2016

    Verify you're using correct AC adapter.

7 Replies

  • Anonymous's avatar
    Anonymous
    Aug 07, 2016

    Press reset until power led flashes ...use defaults after reboot....if same problem contact support

    • Anonymous's avatar
      Anonymous
      Aug 07, 2016

      I actually did this however the problem still persist. I am out of support contract as it was purchased in 2014. Not sure what went wrong with the router. 

      • TheEther's avatar
        TheEther
        Guru
        Aug 07, 2016

        Did you inadvertently push the Wi-Fi button?  It toggles the Wi-Fi radios off and on.