MR80 MESH interfere with devices joining the network or when on my VOIP Mitel Connect app

[tcrow]

I have a MR80 Nighthawk Mesh Router with 3 Statiles.  I work from home and use the Mitel Connect app on my PC or cell for my office phone. When it works and I have an incoming call beep in, if my device (laptop via app or cell via app) is connected to the MR80 network, I usually lose the call.   If I'm on the phone and a device joins the network, my call usually goes wacky, and my customers tell me "You go away" or "you sound like you're a long way off" and ultimately lose the call.

My ISP tells me we have enough bandwidth to support my work from home situation and my family all at the same time. I feel this issue has to do with the Armor or a configuration.  Everything can't be an intrusion. I have spoken with Mitel and configured ports, but something is not right. 

If a device connects to the network, such as a TV the entire thing slows to a crawl. I have to reboot regularly.  Like when my kids and wife are out things are fine, but when they return home after having been away for a few hours, I end up having to reboot the entire network.

[plemans]

1. what modem/gateway do you have? 

2. what speeds do you pay for upload/download (both)?\

3. what actual mitel device is it? 

4. is it connected with ethernet or over wireless?

[tcrow]

Thanks for your assistance, I really appreciate it.  I know enough to be dangerous and will answer as best i can if you need more i will find it...

1. what modem/gateway do you have? 

As provided by my ISP, I don't really have any spec. Is there somewhere I can find that detail?

2. what speeds do you pay for upload/download (both)?

50/50 comes in at down 51.93/up50.51 nothing crazy but adequate for Gotomypc and Mitel Connect

3. what actual mitel device is it? 

There is no physical device it's an application "Mitel Connect" I use a Jabra blue tooth headset with the application. sometimes i use it on my apple I-Phone 12 or on my Windows PC.  My issue is in my rural location cell service is not so great, so the cell phone is also on the wifi to improve the signal via wifi.so i really can't get away from using the router for both devices. I have considered a cell signal booster but that uses the router as well.

4. is it connected with ethernet or over wireless?

The connection for my PC, which I run this all on is a direct connect only 10' away.

[tcrow]

Also, the house is serviced with a Fiber Optic connection. 

[plemans]

So its the bluetooth headset that's having issues?

Does the same volue/connection issue happen if you're not using the bluetooth headset?

[tcrow]

Not so much, I think the issue has something to do with packet loss.  Happens if you're on the cell and not using a headset. likes it over filtering connections to my network. all sorts of devices Ipad or laptop cell phone it just hangs up some times like it has never seen that device on the network. usually Ihave to reboot and we can have peace for a bit.

[plemans]

And you said it works fine if the family isn't home? 

Is you're phone/pc that you're using the mitel app setup on connected to the 2.4ghz or the 5ghz?

was the pc hardwired in? And it still has issues even hardwired? 

[tcrow]

I have the Mitel app on both devices even on the hardwire system still an issue.  I don't use the app on both at the same time long in one or the other. I let the router auto decide what frequency to use. 

[plemans]

if even hardwired devices have issues when no one is home but yourself, hardwire a pc/laptop directly into the modem/gateway the MR80 is connected to and test it direct. 

You can look at the label for that device and it should have a model on it. 

[tcrow]

Regarding this issue I noticed when I joined the network on 2 different TV and a 1 laptop the system lagged and ultimately i had to reboot.  What should I expect as normal? This seems to be excessive.