Reply

Re: Netgear Nighthawk D7000 not connecting to NBN FTTN

Davidah1
Aspirant

Netgear Nighthawk D7000 not connecting to NBN FTTN

I live near Sydney Australia and have recently had my ADSL converted to the NBN. My D7000 was working fine on the ADSL connection.

My ISP is Telstra who provided me with a new Gateway Modem Router which works fine connecting to the NBN however it only has two LAN ports which is not enough for my home configuration and the WiFi is not as powerful as the D7000.

I tried today to switch to the D7000 but could not  connect to the Internet. The connectioin Genie could not configure the D7000 and I tried multiple ways to configure it manually having done some internet searching foir the right settings e.g. no user name and password required.

Telstra provided a new filter with a single line input, a DSL cable output and a PSTN cable output wire hard wired into it. The Telstra Gateway has ports for both of those and a port to connect my home phone. I realise I will have to ditch the home phone if I can get the D7000 to work but that isn't a big deal as we hardly ever use it. I have tried connecting the D7000 using this new filter and just connecting the DSL cable to the D7000 leaving the PSTN line disconnected. That didn't work. I then tried connecting a line direct from the wall socket to the D7000 without a filter. That didn't work. I then tried my old ADSL filter without a line connected to the phone outlet socket. That didn't work.

Anyone got any ideas?

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 6
antinode
Guru

Re: Netgear Nighthawk D7000 not connecting to NBN FTTN

> [...] a new Gateway Modem Router which works fine connecting to the
> NBN however it only has two LAN ports which is not enough for my home
> configuration [...]

   A cheap (gigabit) Ethernet switch could increase the number of
available LAN Ethernet ports.

> [...] and the WiFi is not as powerful as the D7000.

   It should be possible to configure the D7000 as a wireless access
point, and continue to use the "a new Gateway Modem Router" as the
modem+router.  That configuration could provide the wireless performance
of the D7000 without requiring anyone to figure out how to make it work
in place of the "a new Gateway Modem Router".

> [...] I then tried connecting a line direct from the wall socket to
> the D7000 without a filter. [...]

   Generally, a DSL modem wants a direct connection to the phone line.
A filter is useful only where some other telephone-like device is to be
connected to the line which carries the DSL signal.  A filter keeps the
high-frequency DSL data signal away from a plain-old telephone, which
would tend to absorb the high-frequency DSL data signal (spoiling the
DSL data communication), and which might also turn the high-frequency
DSL data signal into audible noise (spoiling the voice communication).
A filter which has two holes, "DSL" and "phone" typically passes the
line signal directly to the "DSL" hole, and through the actual filter to
the "phone" hole.  (Popping the cover off the filter might reveal its
internal details.)

   But, in any case, even a compatible DSL modem generally has multiple
parameters which must be set correctly; filter/no-filter is not the only
possible worry (or even the primary one).

Message 2 of 6

Re: Netgear Nighthawk D7000 not connecting to NBN FTTN


@Davidah1 wrote:

I live near Sydney Australia and have recently had my ADSL converted to the NBN.

 

What sort of NBN is this?

 

Is it one that will let you use the D7000 instead of the ISP's box?

 

What is an NBN network and is my NETGEAR DSL modem router compatible? | Answer | NETGEAR Support

 

If not, you may be able to use the D7000 by looking at the bit in the manual about Set Up the Modem Router for Cable or Fiber Service.
 

>>> D7000 | Product | Support | NETGEAR <<<

 

Then there is the option of using the D7000 as a wired access point. See the section in the manual Use the Modem Router as a WiFi Access Point.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 6
Davidah1
Aspirant

Re: Netgear Nighthawk D7000 not connecting to NBN FTTN

Thanks for that. I was hoping to be able to use the D7000 as modem and router but have followed the advice and set up the D7000 as router and kept the Telstra modem with WiFi turned off.

It is working well.

Message 4 of 6

Re: Netgear Nighthawk D7000 not connecting to NBN FTTN

Glad that you have got this far.

 

Don't give up on using the D7000 on its own. See if you can find someone on the same network who can guide you through the setup process.

 

If our ISP has its own user forum, maybe someone there can help.

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 6
antinode
Guru

Re: Netgear Nighthawk D7000 not connecting to NBN FTTN

> [...] have followed the advice [...]

   Which "the advice"?

> [...] and set up the D7000 as router and kept the Telstra modem with
> WiFi turned off. [...]

   What is "the Telstra modem"?  Simply disabling its wireless radios
does not make a modem+router into a modem-only.

> [...] It is working well.

   If your demands are simple, then even a suboptimal configuration may
be satisfactory.

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 2079 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 6E