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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Greetings,

Flashing FW is not a big deal if done responsibly and on your terms.

 

Make a back up of your .cfg current FW.

 

We have already seen posts from the mods recommending that the router be restarted before flashing to 1.0.11.

 

Perform a manual flash, from a machine connected directly via ethernet.  Perform set up and test stability.

 

If you aren't happy, reflash to the old version and apply your back up.  The entire process will take less than 10 min even if you decide to go back. 

 

Common mistakes:  Using the Nighthawk app, Genie, auto-check and update, automatic update and/or flashing over wireless.  Also applying a saved .cfg from a older FW version on a new one (not recommended).  Perform manually and on your terms.  Will be great if they have finally fixed the ability to edit the names of attached devices, but I won't hold my breath until I see it. 

 

    

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.50 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.78

Message 101 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

When they say that the router should be "restarted" - is that reset to factory defaults, or just turning it off and back on before flashing?

Message 102 of 114

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I would just start with a greceful restart using the reboot button which you will see if you log nto the GUI and select the advanced tab.

 

If you notice any funny behavior after the flash, you can reset and see if this resolves.  

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.50 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.78

Message 103 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I just installed V1.0.11.100_10.2.100. I haven't noticed any problems but I also haven't noticed any increase in speed. I am going to install R7000-V1.0.9.42_10.2.44 to see if I can get a speed increase the next time my wife doesn't need the internet.

Model: R7000|AC1900 Smart WIFI Router
Message 104 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I took the chance and upgrade my firmware to V1.0.11.100_10.2.100 .

 

I have my full gig bandwidth again!  Looks like Netgear got this one right.

Message 105 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

  1. Great Post @dcrowmik, my download speeds improved after downgrading the firmware, but degraded over the course of the next 2 hours until I had to reboot the Nighthawk.  Here are my notes FYI:
  2. Downgraded the firmware.
    From: V1.0.11.100_10.2.100
    To: V1.0.7.12_1.2.5 (download)
  3. Note:  In the tests below I had only 1 devide connected to the Cable Modem's 5G Wifi, and then the Nighthawk's 5G Wifi
  4. I connected to the Cable Modem's 5G Wireless, I get 313Mbps down and 12Mbps up
  5. I connected to the Nighhawk's 5G (UPnP and QoS were disabled by default

Results from the Nighthawk's 5G Wifi

  1. 1st SpeedTest:  62Mbps down, and 10Mbps up
  2. 2nd SpeedTest 200Mbps down, and 10Mbps up
  3. 3rd SpeedTest: 306Mbps down, and 11Mbps up
  4. 4th SpeedTest:  263Mbps down and 10Mbps up
  5. 5th SpeedTest: 280Mbps down and 10Mbps up
  6. 6th SpeedTest: 280Mbps down and 10Mbps up
  7. 7th SpeedTest: 220Mbps down and 10Mbps up
  8. 8th SpeedTest:  162Mbps down, and 10Mbps up
  9. 9th SpeedTest:  263Mbps down and 10Mbps up
  10. 10th SpeedTest:  253Mbps down and 12Mbps up

Downgrading the firmware improved my download speeds, but the Nighthawk (which is connected via ethernet to the cable modem) is still not performing at the consisten 300Mbps+ that I get from the Cable Modem's 5G Wifi.

 

45 minutes later...

I was down to getting 160Mbps down, and 10Mbps up15 minutes later I was getting only 62Mbps down, and 10Mbps up.  I'll watch it a little while longer to see if it comes back up before rebooting.

 

Rebooting seems to get me decent performance for about 2 hours, by the 3rd hour, I'm rebooting.

 

I've had this router for 4 years, so I'm disappointed, but I think I have no choice but to buy a new router.  Any recommendations for a wireless router that can handle a 300Mbps connection?

Message 106 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I have been having this problem with my router since the V1.0.9.42_10.2.44 firmware upgrade.  I was upgrading, testing and doing everything in my power to fix the download and upload problem… since then without any luck until I decided to upgrade to the latest version V1.0.11.100_10.2.100.  I followed the Netgear instruction in order to do so, step by step.  To my regret, finally I gave up since the new firmware got my router Bricked and I could not neither get it back to work nor downgrade to the oldest firmware version.  I have been contacting Netgear support team since this V1.0.9.42_10.2.44 version. I was unable to get any concrete answer or any helpful suggestion. Therefore, after my router became unstable and finally broke down (after the latest upgrate attempt), I decided to put it in the garbage and forget about Netgear forever.  I had been using the Netgear products for ages… NOT ANY MORE :-( 

P. s. Do not waste your time to address the problem... Netgear does not care.  The just want us to purchase a new product.  I did purchase a new router ... of course not from them.  Good luck guys

Message 107 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I am now achieving 300 to 331Mbps Down and 10-12Mbps Up across my 300Mbps cable modem connectionon the Nighthawk's 5G connection (speed test results from my ISP, https://speedtest.tds.net/).

 

Here's what I did:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NG-R7000-Firmware-1-0-10-90/m-p/1897120#M155...

Model: R7000|AC1900 Smart WIFI Router
Message 108 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Upgraded to firmware V1.0.11.100_10.2.100 did NOT solve problem for me.  If I plug PC directly into broadband modem I get 600-900Mbps.  With the router I get around 200Mbps.

 

Model: R7000|AC1900 Smart WIFI Router
Message 109 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

You'll need to stay on the older firmware to get the full speeds.

 

I've been using V1.0.7.12 for several months now, as recommended in the OP, without any issues.

Message 110 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I previously had my internet speed cut in half using a newer version of firmware.  I had performed the down grade to the below version several months ago, but now the internet speed is cut in half again

 

I am running the following and having the following issue

R7000 — Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router

Hardware Version            R7000

Firmware Version            V1.0.9.42_10.2.44

Download speed:

 - Modem direct to computer via ethernet cable = 226.6 Mbps

 - Modem direct to router and then router direct to computer via ethernet cables = 93 Mbps

Upload speed: ~11 Mbps with either method

Modem is Motorola Surfboard SBG6580

I have powered cycle both computer, router, and modem allowing a minimum of 5 minutes of complete power off.

Model: R7000|AC1900 Smart WIFI Router
Message 111 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Login to your router from a computer and somewhere there is settings for QoS (Quality of Service). We have a different version, but this setting was on and set at 300 Down and 30 Up. But we were only getting maybe 150 Down. My husband found the setting and switched it off and now we are getting over 300. I don’t know if this will work for you. But we just found it.
Message 112 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

That works - thanks

Message 113 of 114
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Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Downgraded Firmware to v1.07.12_1.2.5 and this did not fix my slow speeds with my wired or wireless conncetions

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 114 of 114