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Nighthawk R7000 randomly disconnects

bkfoothills
Aspirant

Nighthawk R7000 randomly disconnects

 
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bkfoothills
Aspirant

Re: Nighthawk R7000 randomly disconnects

Starting last week the wi fi would just drop, when I checked the router only the orange light would be on. After resetting the power button everthing would work fine, but it happens 2 to 3 times a day. I called Net gear support but they said the unit was out of warranty because it was bought 1 year and 1 week ago! Any suggestions

Model: R7000|AC1900 Smart WIFI Router
Message 2 of 3
plemans
Guru

Re: Nighthawk R7000 randomly disconnects

A couple things you can try do to.

1. You've tried rebooting. have you tried a full reset of the firmware back to stock? Occassionally something gets messed up and they need a reset. 

2. Check your firmware. you don't state which firmware you're on. This would be helpful. You can either upgrade or downgrade depending on how its working for you.

3. Check your power supply. This have went bad before or not been putting out enough amperage and the router crashes under load or randomly. Not saying this is it, just saying its something you could troubleshoot with. 

 

Here's the support page with manual and downloads. If you choose to downgrade firmware, its under "+view previous versions"

 

https://www.netgear.com/support/product/r7000.aspx

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
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