NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Pay service sabotage
I purchase the router in November of 2016. It was blazing fast for the first 5 months. I started having speed and consistency issues. I called NG's support line. They sent me to the pay for service group.I purchased 6 months of service. I used it once. Oddly, after my contract expired, my speed decreased dramatically. In spite of several calls from the service, I refused to pay for the service again. After messing with it for nearly a month, i found the IPv6 was turned off. I turned it on again. My speed is back in the triple digits again. Call me paranoid, i suspect the service provider of messing with my router.
While Ng makes great stuff, I dont think i'll purchase another Netgear product.
William10a,
My apologies for not responding sooner. It was apparent from your first reply that you are desparately seeking a life. When i state that no response was necesary, it was more than a suggestion.
As far as getting a life, i suggest starting with face-to-face communications. You may want to tone-down the belligerence. You may recall the "little green men" statements you made as well as other petty jabs.
Since i have a busy life, i won't respond more to you.
10 Replies
It would be hard to say if the ipv6 was turn off by netgear by mistake or not, if you have done a firmware update it may have been turnoff by the new firmware.
Strange things can happen to a router after a firmware update.
kmharre wrote:
Call me paranoid, i suspect the service provider of messing with my router.
If you insist, you are paranoid.
If you think the service provider is messing with your router, why does Netgear get the blame?
Seems to be a jump in logic there.
No jump in logic. I just followed the dots. The timing was quite conspicuous.
I called Netgear support for help. They directed me to Netgear pay for service group. The provider insist they were a unit of Netgear.
The jump in logic was that you seem to blame your Internet service provider for spying on you and then Netgear for your router's problems.
Are you saying that you think that Netear told your ISP that your support contract was up and then the ISP mucked up your router? (Hard to know how it could do that as neither Netgear nor your ISP has an access to your router's configuration.)
It is much more likely that this was pure coincidence. Or maybe little green men.
Oh, and if your router had died, there were still at least 98 months more to tun on the warranty.
The more I think about it, the more I buy into the little green men theory.
Whatever you do, avoid paying for support. Most people turn to this forum for help, where the solutions offered may well be better than those delivered by the script jockeys in the offshore call centres.
