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Re: R7000 Paused wifi service to PS4 and now cannot connect

MarshaZ1234
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R7000 Paused wifi service to PS4 and now cannot connect

 This is a new wifi router only a few days old, we connected a PS4 to the regular network fine (The 5G network would never show up on the listed networks but that is another problem) and that night we paused the wifi connect via the genie app, the PS4 was turned off before the wifi was unpaused, so it disappeared (was turned off) from the wifi map before service was unpaused. Now the PS4 is unable to connect to the wifi network, once it is "connected" it asks for the address, we have tried entering IP addresses and Mac address. 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
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JamesGL
Master

Re: R7000 Paused wifi service to PS4 and now cannot connect

Hi MarshaZ1234,

 

Do you have other wireless devices that works fine with the router? Try to reboot the router and the PS4.

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JamesGL
Master

Re: R7000 Paused wifi service to PS4 and now cannot connect

Hi MarshaZ1234,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

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