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R7500 NetGear NetGenie crashes on Win 10

DLipkie
Follower

R7500 NetGear NetGenie crashes on Win 10

On newly pc with win 10.

 

Download installer from web and run as admin

Run installed app as admin

Crashes with error win 32 exception 4392.

 

So I am using browser interface to router.

 

Message 1 of 5
rpoffen
Virtuoso

Re: R7500 NetGear NetGenie crashes on Win 10

The general consensus is that the Genie SW gives you little to nothing that you can't do with the router login through the browser. Some have even reported that it can cause problems for the router, such as slow downs and strange behavior.

It is just as well not install it anyway.

 

Message 2 of 5
mondenath
Prodigy

Re: R7500 NetGear NetGenie crashes on Win 10

see if you have the latest version of windows 10 1511 build and have the latest genie.

 

It is working fine and i believe you have issue with your os.

Message 3 of 5
mbob4568
Guide

Re: R7500 NetGear NetGenie crashes on Win 10

I have a brand new HP Laptop and the newest version of Genie crashes on me. Went back to a previous version and it works fine.

Message 4 of 5
JamesGL
Master

Re: R7500 NetGear NetGenie crashes on Win 10

Hi All,

 

This has been reported already and our engineers are working on it. 

Message 5 of 5
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