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Tutor

Re: R7800 firmware 1.0.2.58 released

My apologies for not being clearer. For me it looked like this:

  1. Upgrade firmware
  2. Galaxy S8 phone unable to connect on 5G
  3. Disable wifi on phone, re-enable wifi, connects OK with good signal strength
  4. Within 10 minutes, wifi has disconnected and icon on phone has ! beside it
  5. Forget network on phone doesn't help. It may say authentication error on phone
  6. or connection is too weak and is switching to cellular

I went through 3 cycles of this before I looked up forum posting specific to the new firmware and was relieved to say the least that others unfortunately were having similar issues. Again, seems most are affected on the 5G side. My many other 2.4G devices were fine throughout all the reboots of the router. I did downgrade to .52 and haven't lost my 5G conenction on the phone after more than an hour. The device naming fix within .58 was sweet while I had it but isn't worth the issues I had.

Message 26 of 111
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Luminary

Re: R7800 firmware 1.0.2.58 released

No issues here in fact 5 GHz is all i use 2.4 is disabled. I did preform a factory reset after the upgrade just something i always do. Im on 100/100 fiber plan and get 125/125 on wifi all the time. 

Asus RT-AX58U. Merlin. 384.19
(AT&T Fiber, Gigabit)
Message 27 of 111
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Re: R7800 firmware 1.0.2.58 released

@Aceof89

 

I see none of that. My Samsung Galaxy A5 (2017) stays connected. Hours on end.

 

Likewise the Netgear USB adapter.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 28 of 111
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Luminary

Re: R7800 firmware 1.0.2.58 released

> Galaxy S8 phone unable to connect on 5G

 

What happens if you disable MU-MIMO in the R7800?

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 29 of 111
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Re: R7800 firmware 1.0.2.58 released

For comparison, I have it on.

 

Likewise smart connect, but I have seen reports that this too can affect wifi behaviour. Might be worth playing with that too.

 

Anyone use HT160?

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 30 of 111
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Tutor

Re: R7800 firmware 1.0.2.58 released

Thank you for the ideas. I'm unsure when I'll try updating again but for the record:

  • HT160 is enabled on the router
  • MU-MIMO is enabled on the router
  • Smart connect is not enabled on the router
  • Implicit BEAMFORMING is enabled on the router

If I find any of these to help I will update the thread.

Message 31 of 111
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Luminary

Re: R7800 firmware 1.0.2.58 released

The reason I suggest turning off MU-MIMO is that the Galaxy S8 supports MU-MIMO. There were initial problems with the Broadcom implementation of MU-MIMO as people were only getting one spacial stream instead of two streams in MU-MIMO mode. I have not seen reports of current problems, but it is one thing that is unique about your configuration.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 32 of 111
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Master

Re: R7800 firmware 1.0.2.58 released

@pec967 and further, in order to benefit from MU-MIMO, you need *at least* two MU-MIMO devices on your network. Having only one doesn't do it... just sayin' Smiley Wink

Routing: NETGEAR R7800 - Voxel Firmware 1.0.2.80SF
Switching: 2x NETGEAR 8-ports (GS108v4) / 1x NETGEAR 16-ports (JGS516v2)
Desktop: AMD Ryzen 7 3700X - Server: Intel Core i7-7700K - NAS: Intel Pentium G4400
Message 33 of 111
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Tutor

Re: R7800 firmware 1.0.2.58 released

So it turned out that after downgrading to .52 I then re-installed .58 and haven't had an issue since, now more than 24 hours. Confirmed 5G is stable on an iPad, Microsoft Surface, Galaxy S8+. Only difference was this time I had the file locally on disk and browsed to it, whereas the 1st time I ran the Update Firmware option within the router's GUI. Thanks to everyone who shared their thoughts and helped.

 

Message 34 of 111
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Aspirant

Re: R7800 firmware 1.0.2.58 released

Has anyone that upgraded to the latest firmware have any issues with QOS.  1.0.2.52 caused issues in QOS where you couldn't change priorities and it reseted all priorities to the same level.  Reverted back to an older firmware in order to set the priorities to the way I wanted them.  The one issue with the older firmware is that some devices still have issues when trying to change priorities in QOS.  Has any of this been fixed in the newest firmware?

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 35 of 111
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Apprentice

Re: R7800 firmware 1.0.2.58 released

I have experience latency and packet loss issues with firmware 58.  Downgrading to 52 seems to fix them.  This was tested with 5GHz.

Message 36 of 111
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Initiate

Re: R7800 firmware 1.0.2.58 released

I am having the same issue as OP and I have a very similar device/network useage.  

 

Upgraded to .58 and 5Ghz has been so poor.  I work from home, connect through VPN, perform webcasts, screenshare, VOIP, etc.  Every ~10 mins or so, the 5 Ghz network goes down for seconds at a time, sometimes taking the 2.4Ghz with it.  The disconnect is just long enough to kick me off VPN in any conference calls.  While it typically instantly reconnects, it is happening frequently enough to be a pain.   

 

I have tested connecting work laptop via 2.4, and it stays up longer until a 5Ghz device usage takes down the 2.4 band.  

 

I have tried factory reset and reconfiguration with no improvement.

 

WIll try to downgrade to .52 and see if I have an improvement.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 37 of 111
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Aspirant

Re: R7800 firmware 1.0.2.58 released

I also had to revert to 1.0.2.52, which is very stable. I noticed a drop in the signal strength in 1.0.2.58, so you may experience more issues at further ranges because of the reduced signal strength compared to 1.0.2.52.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 38 of 111
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Luminary

Re: R7800 firmware 1.0.2.58 released

I also am having problems with 5Ghz devices...when browsing on the internet they will all sometimes display "no internet connection".      Never saw this with the 1.0.2.46 I was running.   I will most likely be reverting back to an older release.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 39 of 111
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Guide

Re: R7800 firmware 1.0.2.58 released

The only thing that worked for me was actually disabling HT160, unfortunately. This solved the 5 GHz connection issue immediately for me. I had to disable/re-enable the wifi adapter on a few devices for them to jump to the 5 GHz band, but have not had issues since. That being said, it is an issue that needs to be addressed by Netgear, as this appears to be a bug.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 40 of 111
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Aspirant

Re: R7800 firmware 1.0.2.58 released

Anyone else having issues using the VPN CLIENT option since the new firmware update 1.0.2.58??  I can't use the function anymore, it does NOT connect at all, no matter which country or city I try it says "unable to connect" or doesn't do anything at all.  I can't confirm that the new firmware is causing this, but seems like ever since I updated to it, I can't use the PureVPN client thru netgear.  Any help would be appreciated, Thanks!!

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 41 of 111
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Tutor

Re: R7800 firmware 1.0.2.58 released

I got the R7800 router a few days ago and updated the firmware to 1.0.2.58 before using it. As it turns out there is an issue with 1.0.2.58 that caused sudden ping spikes making making online gaming unplayable (at least over wifi). I resolved the issue by downgrading my firmware to 1.0.2.52 which resolved the issue. Here's my post for anyone interested in more details. If anyone else is experiencing ping spikes it's worth a try to downgrade the firmware.

Message 42 of 111
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Luminary

Re: R7800 firmware 1.0.2.58 released

Yep i have now been testing this myself when i have the time. I can also confirm ping spikes that can go from a steady 30ms to over 1600ms. I have even seem some pings simply time out and then continue. Have to agree now something wrong with NG .58 firmware. Please Netgear fix this. I hate running old code when there security updates involved.  

 

Also NG you need to include a more in depth change log. Fixed bugs/Security fixes are to vague. Please post more details..  

Asus RT-AX58U. Merlin. 384.19
(AT&T Fiber, Gigabit)
Message 43 of 111
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Re: R7800 firmware 1.0.2.58 released

I checked my router login today, and the check firmware .58 update is no longer available...seems that Netgear has purged it.

 

Paul

Message 44 of 111
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Re: R7800 firmware 1.0.2.58 released

Its still available. What you see in the auto check and update option in the routers GUI is not always the latest FW available. Always best to check the support portal, and update from a PC connected via wire.

http://www.downloads.netgear.com/files/GDC/R7800/R7800-V1.0.2.58.zip

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.62 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 45 of 111
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Re: R7800 firmware 1.0.2.58 released


@shadowsports wrote:
Its still available. What you see in the auto check and update option in the routers GUI is not always the latest FW available.



Spot on there. The puzzling thing is that this new firmware has been around for a couple of weeks. It should be on the update server by now. Did they pull it, or did it never land there?

 

I wouldn't know. I rarely, if ever, allow the "automated" update to do its thing.

 

As @shadowsports says it is safer to do a manual update through a physical connection.

 

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 46 of 111
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Aspirant

Re: R7800 firmware 1.0.2.58 released

I am having the same issue. I spent the whole day figuring out why lag spikes occur. If happened almost exactly every 9 minutes for 10 - 20 seconds or so. In pingplotter it looks like this.

wlan-spike.PNG

 

 

I tried factory reset, changing wifi channels, 2,4GHZ vs 5 GHZ, changing settings, disconnecting all other devices, tried several devices in different rooms and nothing works. Also this does not happen on my old router.

 

After I saw this thread, I downgraded to V1.0.2.52 and it seems to work better. There are still some spikes in pingplotter but they look not as severe and no packet loss seems to occur.

 

 

 

 

 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 47 of 111
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Aspirant

Re: R7800 firmware 1.0.2.58 released

I've also been having consistent issues every 9 minutes. I first noticed it when gaming. Everything would be fine and then the ping would skyrocket, I'd get a packet loss error, and the game would lag for about 10 seconds. Then it would go back to normal for another 9 minutes. My gaming console is connected via the 5 Ghz Wi-Fi band.

 

I also attend online graduate classes every Saturday via my laptop (also on the 5 Ghz Wi-Fi band). I noticed that every 9 minutes the video would lag and I'd get a connection warning. Again, it would only last about 10 seconds. I started to time the interval between dropouts and it occured consistently every 9 minutes.

 

I restored the router to factory settings. This did not solve the issue. Then I downgraded the router to V1.0.2.52 and did another factory reset, and now everything is working fine. 

 

Additional Note: When I originally upgraded to 1.0.2.58 it was through the router GUI. Now that I've downgraded back to 1.0.2.52 I've noticed my router no longer sees firmeware version 1.0.2.58 as an option, it thinks 1.0.2.52 is the most recent version. 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 48 of 111
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Aspirant

Re: R7800 firmware 1.0.2.58 released

I have the same 5ghz issues as others with .58 firmware it's so bad I can't believe it was released with no testing. Did a factory reset and only use as access point mode not router. I'm back on .52

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 49 of 111
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Tutor

Re: R7800 firmware 1.0.2.58 released

Same issues of ping and high latency spikes every few minutes here. Makes online gaming impossible - downgrading to .52 fixed it. Would be good if NETGEAR pulled .58 or at least offered an official statement or new firmware.

 

Edit: Looks luke they have pulled it.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 50 of 111
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