Orbi WiFi 7 RBE973
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R7800

geno1329
Guide

R7800

Hi

Since updating my firmware to  V1.0.2.78 for my Nighthawk(R) X4S R7800

My internet connection have slowed down , stop working and on and off
Called spectrum internet , hard reset both modem and router ,replace the ethernet line
Factory reset the router again , got spectrum to replace my modem with a new one and still the problem there.
Im out of troubleshooting idea. Last thing i havent done is get a new router but this one cost me $250 2 years ago.
Is there anyway to get the old firmware back only thing i havent tried yet
Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 13

Accepted Solutions
microchip8
Master

Re: R7800

Most stable R7800 is the .68 firmware. Get it from here https://www.netgear.com/support/product/R7800.aspx (click on the + sign  lower left)

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Message 2 of 13

All Replies
microchip8
Master

Re: R7800

Most stable R7800 is the .68 firmware. Get it from here https://www.netgear.com/support/product/R7800.aspx (click on the + sign  lower left)

Message 2 of 13

Re: R7800


@geno1329 wrote:
Factory reset the router again , got spectrum to replace my modem with a new one and still the problem there.

What is that modem?

 

V1.0.2.78 has been fine here.

 

After they replaced the modem, did you go through the recommended reboot process?

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it connect.
  • Turn on computers and rest of network.

 

Message 3 of 13
geno1329
Guide

Re: R7800

im gonna try that firmware .Tech guy is coming this friday Christmas day .Right now im using firmware V1.0.2.76

 

Message 4 of 13
geno1329
Guide

Re: R7800

The modem is Hitron E31N2V1

and yes i did all that .  i even went to the spectrum website to resend the signal and reset the modem

Message 5 of 13

Re: R7800


@geno1329 wrote:

The modem is Hitron E31N2V1

and yes i did all that .  i even went to the spectrum website to resend the signal and reset the modem


OK. Straightforward modem with nothing routery to complicate matters. Unless the ISP has specified a particular customised version.

 

 

Message 6 of 13
geno1329
Guide

Re: R7800

im gonna update this after the tech guy from spectrum. For now im using version firmware 68 as above person suggested.

Message 7 of 13
james96868
Aspirant

Re: R7800

My internet would not connect. I tried almost everything. Called Spectrum, restarted both the modem and R7800. Checked all the IP's, mac's and anything that would stop it from connecting. Connected right to my modem and got connectivity. So I down loaded a later version of the firmware and now everything is working again.
Message 8 of 13
james96868
Aspirant

Re: R7800

Keep that version of the firmware. I installed the .78 and got no internet connection. For others their internet slowed down. I tried almost everything. Reinstalled the .76 and got back my internet.
Message 9 of 13
geno1329
Guide

Re: R7800

yeah so far 68 is working fine for me

Message 10 of 13
s1093
Aspirant

Re: R7800

I concurr that anythig above 68 is garbage

Message 11 of 13

Re: R7800

1.0.2.78 works fine here

 

Message 12 of 13
s1093
Aspirant

Re: R7800

Not here. On .78 2.4G drops several times a day and fails to reconnect on several low data smart home devices. 5G seems more stable from my experience. Clean install or upgrade same result .76 and. 74. On
68 nothing drops ever, had the router up for a 13 mos with no reboot.
Message 13 of 13
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