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ReadyCloud: Device is offline

Hawkeagle
Aspirant

ReadyCloud: Device is offline

I have a USB drive plugged into the router.

 

When I log onto ReadyCloud it says my device is offline and to check internet connectivity and that it is on. 

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 7

Re: ReadyCloud: Device is offline


@Hawkeagle wrote:

 

When I log onto ReadyCloud it says my device is offline and to check internet connectivity and that it is on. 

 

 


Not much to go on there.

 

How are you trying to connect to ReadyCloud? App? PC? Local? Remote?

 

Can you access it locally through ReadyShare?

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 7
EPAD
Tutor

Re: ReadyCloud: Device is offline

If you plug the USB drive into a computer USB port can you see it?

When you plug it into the router, do you see any lights on the drive or feel/hear it spin up/turn on?

Does it have an external power cord, is it plugged in?

 

Please give more details.

Message 3 of 7
Hawkeagle
Aspirant

Re: ReadyCloud: Device is offline

If you plug the USB drive into a computer USB port can you see it?

Yes

When you plug it into the router, do you see any lights on the drive or feel/hear it spin up/turn on?

Yes

Does it have an external power cord, is it plugged in?

just a finger size USB size, no need external power cord

Message 4 of 7
EPAD
Tutor

Re: ReadyCloud: Device is offline

Okay, so we know your drive is good.

 

What size is the drive?

How old is the drive?

Have you ever had it successfully working in this router?

Has it worked in another router?

What is the firmware of the router?  Is it the latest version?   Did it work before you updated your firmware?

When was the last time you rebooted your router?

Can you plug another drive in and it will work?

Message 5 of 7
Hawkeagle
Aspirant

Re: ReadyCloud: Device is offline

What size is the drive?

16G

How old is the drive?

a few years ago

Have you ever had it successfully working in this router?

yes, a year ago have tried and worked

Has it worked in another router?

i don't have another router

What is the firmware of the router? 

V1.0.10.90_10.2.90

Is it the latest version?   

yes

Did it work before you updated your firmware?

yes

When was the last time you rebooted your router?

last week

Can you plug another drive in and it will work?

i plug another drive and it shows no devices discovered

 

Message 6 of 7
antinode
Guru

Re: ReadyCloud: Device is offline

> V1.0.10.90_10.2.90

 

   V1.0.10.90_10.2.90 was withdrawn within about one day of its
publication.  V1.0.9.88_10.2.88 has been inciting complaints since its
publication.

 

   A quick Web or forum search for either might find any number of
complaints.  The current consensus seems to be that V1.0.9.42_10.2.44 is
a better bet.

 

      https://community.netgear.com/t5/x/x/m-p/1834217

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