Reply

Router freeze when enabling QoS Downstream

Gil80
Apprentice

Router freeze when enabling QoS Downstream

Hi,

 

As the title says, when I enable QoS Downstream and click the Apply button, the router will try to apply the setting as if it's refreshing the page, but in fact it gets stuck and I can't log back in to the UI of the router. I need to reboot the router.

 

Is it a known issue?

 

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 7
ElaineM
NETGEAR Employee Retired

Re: Router freeze when enabling QoS Downstream

Welcome to the community, @Gil80

 

I do not experience the description you mentioned.

Did you try to use a different browser? 

What's the firmware version installed on it? 

If you have not updated yet, kindly do so and factory reset the router after. 

Once done, reconfigure the router manually. 

ElaineM
NETGEAR Community Team
Message 2 of 7
Gil80
Apprentice

Re: Router freeze when enabling QoS Downstream

Hi,

 

I'm using the latest version of R7000 firmware and I did a factory reset twice.

I tried using fireforx and Edge browser, all have same issue.

 

 

Message 3 of 7
FURRYe38
Guru

Re: Router freeze when enabling QoS Downstream

What Mfr and model# ISP modem do you have?

What ISP speeds to you pay for UP and Down?

Cable or DSL or Fiber?

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 4 of 7
Gil80
Apprentice

Re: Router freeze when enabling QoS Downstream

Hi, I'm using the Vigor120 (v2) modem with Annex M2 enabled on an ADSL2+ connection.

 

Down speeds are about 18Mbp/s download and 1.5MBp/s upload.

Message 5 of 7
JamesGL
Master

Re: Router freeze when enabling QoS Downstream

Hi Gil80,

 

What is the exact firmware version of the router?

Do you have chrome? Please try to use it.

Message 6 of 7
Gil80
Apprentice

Re: Router freeze when enabling QoS Downstream

Firmware Version
V1.0.7.12_1.2.5

 

Of course I use Chrome Smiley Happy

 

 

Message 7 of 7
Top Contributors
Discussion stats
  • 6 replies
  • 2471 views
  • 2 kudos
  • 4 in conversation
Announcements

Orbi WiFi 6E