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WiFi Smart Socket wont connect to x6 R8000 router

Hog8oy
Tutor

WiFi Smart Socket wont connect to x6 R8000 router

purchased 2 Wifi smart sockets that connect via 2.4Ghz and cant get them to connect to my Netgear x6 R8000 router

 

I have tried them on an old 2.4Ghz router that I still have and they connect no problems and dont require a firmware update, as I thought that might be the problem.

 

My netgear router is running firmware V1.0.4.18_10.1.49

 

I've tried switching off the 5Ghz wireless but makes no difference

 

any suggestions welcomed, thanks

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 5
Blanca_O
NETGEAR Moderator

Re: WiFi Smart Socket wont connect to x6 R8000 router

Hi Hog8oy, 

 

Welcome to NETGEAR Community! 

 

What is the exact message when you try to connect it to the network? 

Did you set a static IP address to these devices? 

Do you have issues connecting different device to the network? 

 

You may want to reset the WiFi Smart sockets so it will forget the settings of the old network. 

 

Regards, 
Blanca 
Community Team

Message 2 of 5
Blanca_O
NETGEAR Moderator

Re: WiFi Smart Socket wont connect to x6 R8000 router

Hi Hog8oy, 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
 

Regards, 
Blanca 
Community Team

Message 3 of 5
Hog8oy
Tutor

Re: WiFi Smart Socket wont connect to x6 R8000 router

Hi,

 

i used an app on my android phone ip tools : wifi analyzer to find out the ip address of the Wifi socket.

 

Turns out it was looking for default gateway ip address 192.168.4.X

 

My router was setup to default gateway ip 172.168.1.X

 

So changed  the default gateway ip to 192.168.4.X & its now working as it should Smiley Happy

 

Thanks for advice Smiley Happy

Message 4 of 5
Blanca_O
NETGEAR Moderator

Re: WiFi Smart Socket wont connect to x6 R8000 router

Hi Hog8oy, 

 

Glad to hear that you got it working. 

 

Regards, 
Blanca 
Community Team

Message 5 of 5
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