Reply
Highlighted
Follower

how to get a response from support

Hi,

 

I am wondering if anyone from Netgear monitors this board.  I have a dead R6900P and cannot get a response from support.

 

I first sent a warranty claim about 10 days ago, got one response with some questions, then I answered it, and never got another response.

 

I have sent two additional requests to please respond, but nothing yet.  They gave me the Netgear customer advocacy email, but no  response from them either.

 

Anybody have a suggestion on how to get a response?   My case number is #42683027.

 

Thanks,

 

Tim

 

Model: R6900P|Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router
Message 1 of 4
Highlighted
Aspirant

Re: how to get a response from support

its been 2 weeks for me. no response.

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 2 of 4
NETGEAR Moderator

Re: how to get a response from support

Hello tchacx

 

I have escalated your Issue to support to get in contact with you.

 

DarrenM

Message 3 of 4
Highlighted
Aspirant

Re: how to get a response from support

Same here....4 weeks and counting...COVID related perhaps?
Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 220 views
  • 0 kudos
  • 4 in conversation
Announcements