I have been having issues with my Nighthawk AX12 router draining the battery of my Nest thermostat. Google Nest tech support is worthless. It seems that something about this router is causing battery drain. I believe its causing the same issue on my tablet.
Can anyone offer a solution to this issue? I would really appreciate some help on this.
I tried installing an earlier firmware to see if that would fix it. It did not, so I have the current firmware installed now.
I have been having issues with my Nighthawk AX12 router draining the battery of my Nest thermostat.
It is hard to see how a router can drain the battery on your Internet of Things (IoT) stuff. All the router does is to provide a wifi connection between IoT widget and the Internet.
If the wifi is weak, the widget may drain its own battery as it tries to communicate with the router. But that's not the router problem.
If you experience that, you may need to do something to improve the wifi signal to the gadget.
By the way, AX12 doesn't tell us what router you have. AX12 is not a reliable guide to model number. Many devices come with that tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
Look at the label on the device for the model number, probably RAX something.
Google tech support said that the issue is with the router (RAX120). The Nest works fine and the battery stays charged as long as it isn't connected to wifi. The wifi signal strength is good to excellent.
I need to know what router settings will work with the Nest.
By definition, Google tech will blame anyone and everyone else. Netgear tech will respond accordngly. "Pass the buck" is part of the job description for tech support.
The skill is in ignoring that stuff and doing a bit of research.
Yes, I followed all the Nest pointers other than adding a c wire. The Nest battery holds a charge as long as it isn't connected to wifi.
I've had a Nest for years (with same connection) for years and never had an issue until 2021. I bought a new Nest thinking that was the issue but it wasn't. New one did the same thing. I tried to get the point across to google that the issue is between some Netgear routers (I am not the only one having issues) and the Nest but they choose to ignore me.
I also have the same issue. So to test the theory, I connected my thermostat to my isp router and the issue resolved itself. My thermostat maintained a full battery charge. My RBR850 Orbi with current firmware is setup in default mode with a custom SSID/PW The router and thermostat are in the same room. I have a dozen Wi-Fi gadgets in the house and the one that I am able to visually see is the security camera which is off-line and online constantly. The camera and satellite are 10’ away from one another. There must be some simple settings that settles the Wi-Fi issue. I’ve tried setting static IP addresses for the camera and the thermostat with no change.
