RAX50 unable to connect to USB drive

[Mnemonides]

Drive is a 20TB Seagate external harddrive and is working properly when connected to desktop; it is formatted as NTFS with a single partition.  I'm on the most recent firmware of my RAX50v2 (V1.1.4.28_2.1.26) and am not sure what to do next for troubleshooting.  Windows 10, if that makes a difference.  The router won't even recognize there's anything plugged into the USB port.

[michaelkenward]

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@Mnemonides wrote:

Drive is a 20TB Seagate external harddrive and is working properly when connected to desktop; it is formatted as NTFS with a single partition. 

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So far, the biggest USB drive that I have seem connected to ReadySHARE is 8TB.

You may have broken the limit.

ReadySHARE USB Drives Compatibility List | Answer | NETGEAR Support

That is incomplete and out of date, but it may give a few clues.

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Just another user with time on their hands.