RAXE500 Your Device is disabled, Please try again in 5 minutes.

[Yousef]

Hi,

i have this issue but after reboot the router i can access normally, after 15 min its showing this message, the RAX200 not showing any issue at all, the problem from the new router itself.

please advice. 

[FURRYe38 · Accepted solution]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

[plemans]

Never seen that issue on mine. 

When did it start? 

What firmware are you on? 

Does your password meet all the minimum requirements?

[Yousef]

Never seen that issue on mine. 

yeah but its happening to me  

When did it start? 

last 2 firmware 

What firmware are you on? 

last update available :  

Firmware Version 1.0.12.96

Does your password meet all the minimum requirements?

yes its 

[FURRYe38]

What browser are you using?

Try a different browswer, MS Edge or Firefox or Opera.

Be sure to clear all browser caches and saved password profiles in the browser as well.

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

I haven't seen this on mine either. 

[Yousef]

I tried all the requirement nothing works  clear  caches even i tried from the phone browser still showing the same message .

factory reset and doing all steps still showing same message. 

ISP give fixed Modem cannot be changed and no idea about the details, but i was using RAX200 since 2020 and now i am using RAXE500 most likely from the FW,  last 2 FW first release was login in normally.

maybe something need to be fix i search and i found i am not the only one who have this issue.

yes the password as requirement.

[plemans]

I hear you say you meet all the requirements. 

But that's 10 characters

1 upper case

1 lower case

1 special character

1 number. 

You've did all those when you setup the password?

[Yousef]

Yes i did 10 Characters for example

Yousef@123

and still  its wasn't happening at the beginning.

[FURRYe38]

Can you try one with out the special character? Special character is an optional value. 

[Yousef]

the issue is its not accepting any password look like the real issue is login password even the reset wont works, any better idea its really big issue lol. 

[FURRYe38]

So can you get into the routers web page at all? Even if you disconnect the router from the ISP modem and do a factory reset and try to access 192.168.1.1? 

[Yousef]

yes its  after trying and factory reset  and even try to reset throw Q&A after enter the answer showing this : 

Sorry,your timestamp is expired.
Please click the menu to re-enter the page.

the FW just stuck on same loop with the login password, this  required urgent fixed, from the app its working normally btw!

[FURRYe38]

What browser are you using? 
Can you try one more FR and use say Firefox or Opera browser to walk thru the setup wizard to get to the home page? 

If you can get to this home page, I would manually reload the FW on to the router using same browser and see if doing this will help. 

Also do you have a different PC that you can compare with? Wondering if a different PC see's the same issue. 

Also you might try one last resort, do a 30-30-30 reset on the router and see if this helps clear this behavior.

[Yousef]

i have to RF for 5th time and doing your instruction, the problem is i am avoid to do FR due the smart home system in my house i  have RTI i need to add the ports etc any how is seems the bugs here only password with Special characters, required an updated for that, now all fine i will keep check all day and update if there is an issue with the login password or showing the same message, thanks a lot ! 

[FURRYe38 · Accepted solution]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡