× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Rax48 wpa3 ssid not saved

A5W4eXCNhzArsec
Aspirant

Rax48 wpa3 ssid not saved

My 5ghz guest network is using wpa3. However the ssid got stuck with the old name when I changed to a different name.
Message 1 of 17
plemans
Guru

Re: Rax48 wpa3 ssid not saved


@A5W4eXCNhzArsec wrote:
My 5ghz guest network is using wpa3. However the ssid got stuck with the old name when I changed to a different name.

Please explain this a little more in detail. 

"its stuck"

are you changing it in the app? In the browser? 

How do you know its stuck? or what is telling you that? 

Message 2 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

I tried both in app and web. Same behavior.
Original ssid was aaa. I changed it to bbb and saved. After save the ssid is still showing aaa.
Message 3 of 17
plemans
Guru

Re: Rax48 wpa3 ssid not saved

Tried a simple factory reset on it? 

Message 4 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

Tried. Same problem afterwards.
Message 5 of 17
plemans
Guru

Re: Rax48 wpa3 ssid not saved

What firmware version are you on? 

Are you using smart connect?

Message 6 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

I’m using the latest available one. I’m talking about guest WiFi so there is no smart connect.
Message 7 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

1.0.3.96
Message 8 of 17
plemans
Guru

Re: Rax48 wpa3 ssid not saved

No issues with main wifi? Just guest? 

If you downgrade the firmware a verison, is there still issues? 

Message 9 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

I only try guest WiFi. I’m not using wpa3 for main. I don’t want to downgrade firmware as I have workaround.
Message 10 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

How can I file bug report?  I don't need a support ticket but I want netgear to be aware of the issue.

Message 11 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

The router firmware mysteriously fall back to Firmware Version V1.0.2.82_2.0.50.  I am confused now.

Message 12 of 17
plemans
Guru

Re: Rax48 wpa3 ssid not saved

I'd be confused as well. I've never seen firmware automatically downgrade.
Message 13 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

Actually the router was on firmware RAX48-V1.0.2.94_2.0.58_hotfix.  But it fell back to 1.0.2.82.  I have upgraded to the latest one now.

Message 14 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

Firmware Version V1.0.3.96_2.0.59

The issue is still here.  The Guest SSID does not changed after saving.

Message 15 of 17
A5W4eXCNhzArsec
Aspirant

Re: Rax48 wpa3 ssid not saved

https://kb.netgear.com/000064472/RAX48-Firmware-Version-1-0-5-106

Fixes the issue where after changing the guest network SSID, the previous SSID settings display

Does that mean this issue is fixed?

Message 16 of 17
plemans
Guru

Re: Rax48 wpa3 ssid not saved

You could try it. I don't have one to test it on

Message 17 of 17
Discussion stats
  • 16 replies
  • 1965 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7