For some reason my computer is not able to do certain tasks when on the 5ghz network, but operates fine when on the 2.4ghz network. This includes launching the epic game store, or playing Destiny 2. Now lately, my tv, which is hooked up to my 5ghz netowrk, is also having initial boot up issues and not connecting.
To elaborate: I will be on the 5ghz network from the start up and launch either epic or D2, and it works for about 20-30 seconds until I see my wifi icon go from connected to disconnected. Opening a web browser seems to be okay, but apart from that any other program causes my computer to disconnect from the 5ghz network. Again, this only happens on the 5 ghz, not the 2.4.
I've already reached out to laptop manufacturer and did a network and BIOS reset, so I am assuming it has something to do with the router instead.
I am using a netgear CM1100. It is at the latest firmware update: V1.0.3.102_1.0.48.
I think it probably has never worked. I at first chalked it up to my computer being dumb, cause it had some weird hdmi issue and needed to restart. But my router is pretty new, bought it back in May. My laptop is pretty new too (September). I don't believe I have the same issues on other 5ghz networks on my laptop.
Any other recommendations? I factory reset my pc, as well as disabled the AX feature on the router. It started working well for a little bit, but went back to cutting out. It specifically cuts out when running programs like Epic Game Store, or playing a video game like Destiny 2.
Don't get your hopes up. I had the same issues. Took multiple calls, 4 hours of hold time, and no solution. They'll walk you through disabling various features, rebooting, factory reset, etc. It's a software issue for which they don't have a fix. I'm waiting for my RMA device, but I am already planning to go to Costco next weekend to return it. Hopefully my replacement ASUS router arrives by then.
May I ask how long you have had your unit? I unfortunately have had mine longer than the return policy allows. But I am wondering if they still would accept it. Costco is pretty good about that.
I had it for 9 days when it started acting up. About 2 weeks or so at this point, so well within the return policy.
Also, an interesting point: Netgear apparently has a policy that you need to return to store if it's within 15 days of purchase; however, Costco has been OOS for a week. I wonder if they were getting too many coming back for these types of issues...
