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Chamberlain MYQ Orbi752 won't connect

Recently upgraded to a new mesh Orbi 752 system and all is working well except I can't get it to connect with my Chamberlin garage door opener MYQ. I know this is an issue resulting from the fact that the myq is only 2g and the orbi is both 2g and 5g. I've tried turning off the 5g and it still won't work.

I spoke to tech support and they said there's two options... Reduce the 5g signal or add a second router specifically for the myq. I have an older Asus router and I tried following a tutorial to add it to the orbi and I couldn't get it to work. Ended up having to factory reset the orbi.

Anyone have a suggestion here? Tech support said they would help me set it up if it was another Netgear brand router. I don't have a problem getting a cheap one for this purpose if I have to but not sure what would be the best way to go.
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Guru

Re: Chamberlain MYQ Orbi752 won't connect

What Firmware version is currently loaded?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://https://https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

Had the garage device worked before you got the Orbi AX with a different router? Are you using the same SSID name and PW on the Orbi AX as on the prior router? 

 

Try disabling AX mode on both radios.

Try setting CTS values to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings

 

IF you reduce the power output of the 5ghz radio, you need to disable the wifi radio on your setup mobile device for the garage device. Walk out farther from the RBR or RBS, then turn ON the mobile device and then it should connect to the 2.4Ghz radio. I would turn OFF the RBS for this process while you attempt to get the garage device setup so your only dealing with 1 wifi signal. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 2 of 6
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Re: Chamberlain MYQ Orbi752 won't connect


@mirage_man wrote:
Recently upgraded to a new mesh Orbi 752 system and all is working well except I can't get it to connect with my Chamberlin garage door opener MYQ. I know this is an issue resulting from the fact that the myq is only 2g and the orbi is both 2g and 5g. I've tried turning off the 5g and it still won't work.

I have a Liftmaster MyQ/wi-fi enabled garage opener motor connected to my Orbi RBR850.  I don't recall a problem connecting to it because the procedure involves connecting to the unit's own 2.4Ghz wifi and then picking the network the opener tells you it wants to connect to.  Since the opener only understands 2.4Ghz, it lists only 2.4Ghz networks.  I don't think this has to do with 5Ghz sharing the 2.4Ghz SSID (this only causes problems when a phone app tries to use the phone's wireless connection, which may be 5Ghz or 2.4Ghz, to decide what to connect to).  Your problems with your old Asus router seem to also indicate a non-5Ghz issue.

 

For best 2.4Ghz compatbility in Orbi AX systems, in http://orbilogin.com/ go to Advanced... Advanced... Advanced Wireless Settings and set CTS/RTS to 2347 for both bands.  If that still doesn't work, try disabling AX mode (uncheck the box) for 2.4Ghz.

Message 3 of 6
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Re: Chamberlain MYQ Orbi752 won't connect

I have an RBR850 and was having a hard time also,  I turned off the AX on the 2.4 GHZ and reset my WiFi using the instructions on page 32 of the owners manual.  After that I didn't have any issues and was able to connect.  Hopefully this works for you

Message 4 of 6
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Re: Chamberlain MYQ Orbi752 won't connect

Thank for letting us know.

 

Enjoy. 


@js16301 wrote:

I have an RBR850 and was having a hard time also,  I turned off the AX on the 2.4 GHZ and reset my WiFi using the instructions on page 32 of the owners manual.  After that I didn't have any issues and was able to connect.  Hopefully this works for you


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 5 of 6
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Re: Chamberlain MYQ Orbi752 won't connect

Any progress on this? 


@mirage_man wrote:
Recently upgraded to a new mesh Orbi 752 system and all is working well except I can't get it to connect with my Chamberlin garage door opener MYQ. I know this is an issue resulting from the fact that the myq is only 2g and the orbi is both 2g and 5g. I've tried turning off the 5g and it still won't work.

I spoke to tech support and they said there's two options... Reduce the 5g signal or add a second router specifically for the myq. I have an older Asus router and I tried following a tutorial to add it to the orbi and I couldn't get it to work. Ended up having to factory reset the orbi.

Anyone have a suggestion here? Tech support said they would help me set it up if it was another Netgear brand router. I don't have a problem getting a cheap one for this purpose if I have to but not sure what would be the best way to go.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
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