Orbi satellite RBS50V2 no longer showing up in Orbi AP

[GOING-ORBITAL]

I have had my Orbi RBR50V2 system for over 2 years and now all of a sudden the Orbi satellite RBS50V2 does not show up in Network map. Any suggestions.

[CrimpOn]

It would be helpful to know if the satellite appears on the Orbi web interface, Attached Devices page.

See page 98 of the User Manual:

https://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf 

On the Device Manager screen, do any devices appear to be connected to that satellite?

If you power the satellite off and then back on again, does the light at the top turn Blue for 3 minutes or magenta?

[GOING-ORBITAL]

It shows that the satellite is attached and it does show that there are devices running off of the satellite. It’s just not showing up on the app.

[CrimpOn]

Does not give a person much confidence in the 'app'.  This has been reported on the forum a number of times.  I do not recall anything that the user can do to change it.

[FURRYe38]

What FW version is loaded on the RBS and RBR? 

Might submit a bug report:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

[GOING-ORBITAL]

I checked both the app and the online utility and the firmware is up-to-date. I have rebooted the router. I have rebooted the satellite three times. I have deleted my app twice. Nothing seems to be working. It’s up to Netgear to fix their app and obviously they don’t want to invest the money into it.

[FURRYe38]

You may need to factory reset the system and setup from scratch using the Orbi app. Try a new system setup with in the Orbi app.

https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-Syste

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

FYI, the Orbi AC series line of MESH systems is now EoL. 

[GOING-ORBITAL]

Yes, that would be a great idea to completely reboot the whole system and start from scratch. The only problem with that is I have probably spent a day or more getting all of our devices into the app and all named and all put into separate areas of whose devices they are in the house, so I would have to do that all over again and it probably would take about a day to do and every device has to separately show up in the app. You have to unplug everything otherwise you don’t know what device is what. it’s very stupid how this all set up it works great when you do it, but if I have to redo it, it’s a waste of my time, but I guess NETGEAR doesn’t give a **bleep** about my time

[FURRYe38]

Might save a backup configuration to file for safe keeping. Then try the reset and setup from scratch with the Orbi app. If you get it working, then try applying the backup config from file. 

Good Luck.