RBR20 Anywhere Access "This Netgear device is already registered with another account"

[FreddyB]

Set up: RBR20 and 1 Satellite

Firmware 2.7.4.24

iOS Orbi App 2.30.2.14

I am connected locally (via WiFi) using the Orbi app on an iPhone (iOS 17) or iPad (iOS 17) logged in as "admin" user.

Settings > Anywhere Access > Enable Anywhere Access results in an error message "The NETGEAR device is already registered with another account".

Sometimes the (completely unhelpful) error message is "Some error occurred while enabling/disabling Anywhere Access"

How can I resolve this so I can enable Anywhere Access?

Thanks!

[FURRYe38]

You'll need to reach out to NG support for there help on this:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx

[CrimpOn]

Does this serial number appear as registered to you on my.netgear.com?

[FreddyB]

I checked my.netgear.com and don't have any products registered.

I bought the product brand new from Costco or BestBuy and it didn't look used. I've been using it for over 2 years but never tried to set up Anywhere Access before now.

When I tried to register my Orbi I got the following, so I've contacted NETGEAR Support.

[CrimpOn]

Oh, fudge.  Whoever returned it to Costco must have registered the product.  (SO annoying!)

Yes, only Netgear can resolve this.

[michaelkenward]

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@CrimpOn wrote:

Yes, only Netgear can resolve this.

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Oh so true.

Start here:

NETGEAR Product Registration FAQ | Answer | NETGEAR Support