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Rbk20

River1
Aspirant

Rbk20

For some reason I am able to create my profile at the Orbi app. But can’t get to the setup screen that allows me to create password and etc. I arrive at the screen with the user name admin. The password, password does not work. I enter on Forgot Password and get a 404 message. Called Support. Talked to a support person whose phone was static and his English was difficult to understand. He gets to my computer remotely and then tells me that it is a internet problem and he can solve it for $149.49. He would need to install some other program. What a fool. Has anyone had this problem?
Message 1 of 3

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Blanca_O
NETGEAR Moderator

Re: Rbk20

Hi @River1

 

Welcome to NETGEAR Community! 

 

Can you access the router settings via browser (orbilogin.com) 

 

Please ensure that the password you created meet the requirement as follows: 

- No more than two like continuous characters
- 1 Upper Case
- 1 Lower Case
- 1 Number
- 1 Special Character 

 

 

Regards, 
Blanca 
Community Team

 

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Message 3 of 3

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FURRYe38
Guru

Re: Rbk20

Please post about this in the Orbi app forum:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

@Blanca_O 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 3
Blanca_O
NETGEAR Moderator

Re: Rbk20

Hi @River1

 

Welcome to NETGEAR Community! 

 

Can you access the router settings via browser (orbilogin.com) 

 

Please ensure that the password you created meet the requirement as follows: 

- No more than two like continuous characters
- 1 Upper Case
- 1 Lower Case
- 1 Number
- 1 Special Character 

 

 

Regards, 
Blanca 
Community Team

 

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