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Forum Discussion
Device is already registered
Hello last year i buyed a SXR80 and a SXS80 second hand. There is no anser from the support for the last 4 months. What should i do ?
In case it wasn't removed from Insight, it's possible the device does re-join the previous owner configuration and Insight conneciton, including the Insight site admin password, ...
Complete different thing than re-registering for warranty - what Netgear does not allow the non-original buyer usually.
I only would like to be sure that the old owner will not be able to mess with my network i dont need the warranty or anything .
You can factory reset the system and setup with the SXR not connected to any ISP sources. Setup the system using different log in PW using a web browser to set up the SXR. Once it's setup, you can connect it to an ISP source. See if your Log in over the Insight app you have can log in and access the system at this point.
Again, you'll need to contact NG support to have them help you ensure registration is changed to your NG profile account.
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