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SRR60 & SRS60 Crashing

MrDraw
Aspirant

SRR60 & SRS60 Crashing

Hi I have an Orbi Pro SRR60 router with a single SRS60 satelite (using wireless backhaul) on the latest firmware V2.6.0.108. The system has been crashing and rebooting approximately once a day. This has been happening on the current as well as previous versions of firmware, below is a snippet from my syslog server that captured the kernel oops that occured at the same time as the reboot. Please help.

 

Feb 3 15:16:05 gateway kernel: Unable to handle kernel paging request at virtual address d53bc120
Feb 3 15:16:05 gateway kernel: pgd = db190000
Feb 3 15:16:05 gateway kernel: [d53bc120] *pgd=9521141e(bad)
Feb 3 15:16:05 gateway kernel: Internal error: Oops: 8000000d [#2] PREEMPT SMP ARM
Feb 3 15:16:05 gateway kernel: Process dnsmasq (pid: 12960, stack limit = 0xdb15a238)
Feb 3 15:16:05 gateway kernel: Stack: (0xdb15be20 to 0xdb15c000)
Feb 3 15:16:05 gateway kernel: be20: d53bc000 c05c306c 000001aa bf449eb0 00000000 00000000 db15be60 c02c5eec
Feb 3 15:16:05 gateway kernel: be40: db15be50 db15bf7c 00000018 0000000c df5a7000 00000030 d53bc000 df35b770
Feb 3 15:16:05 gateway kernel: be60: dd41ada8 00000001 ffffff9c d66ed000 00000001 ffffff9c df401b80 00000040
Feb 3 15:16:05 gateway kernel: be80: 00000004 00005000 001e8480 001e8480 00000000 c024adfc 601abe30 00000000
Feb 3 15:16:05 gateway kernel: bea0: 392e1a66 00005005 30882256 0000310a ffffffff 00ffffff 6fbf0200 0008ed51
Feb 3 15:16:05 gateway kernel: bec0: d7b7c888 dfbd3900 01cd01cd a19bef77 0003fda1 00000004 dfbcf3e0 de516a5c
Feb 3 15:16:05 gateway kernel: bee0: dfbd12c0 00000001 c087c0c0 0000012c 00000040 dfbd12c8 c0887b93 c05cc9a8
Feb 3 15:16:05 gateway kernel: bf00: c087c08c 06b18cf9 17ad0a79 40000001 db15a030 00000012 00000003 c087c088
Feb 3 15:16:05 gateway kernel: bf20: c087c08c db15a000 00000100 c0233804 a1945e9d 0003fda1 a1945e9d 00400140
Feb 3 15:16:05 gateway kernel: bf40: 0000000a c08c9cc0 06b18cf8 00000001 00000002 c087c0c0 00000035 db15a000
Feb 3 15:16:05 gateway kernel: bf60: db15a000 d7e79dc8 beaeeabc 00000000 0063dab0 00000035 0005c640 c0233bc8
Feb 3 15:16:05 gateway kernel: bf80: c0877058 00000014 d7e79dc8 c0218e3c e0802000 c0882854 db15bfb0 c0208514
Feb 3 15:16:05 gateway kernel: bfa0: 00026ec0 60000010 ffffffff c020973c 601abe33 beaeeabc 00000000 00000000
Feb 3 15:16:05 gateway kernel: bfc0: 0063e328 00000000 601abe33 beaeeabc 00000000 0063dab0 00000035 0005c640
Feb 3 15:16:05 gateway kernel: bfe0: 00000008 beaeea90 0002b664 00026ec0 60000010 ffffffff 00000000 00000000
Feb 3 15:16:05 gateway kernel: Code: 20000193 ffffffff d53bc154 c0209518 (00000190)

Model: SRK60B03|Orbi Pro Tri-Band Business WiFi System
Message 1 of 3
RaghuHR
NETGEAR Expert

Re: SRR60 & SRS60 Crashing

Hi @MrDraw 

 

Few clarifications required. 

Is this prints from SRR60 or from SRSS60? or both?

How is your satellite connected via wired or wirelessly to router?

Could you please share the debug logs from the unit where you are seeing the issue?

Log into https://<IP address of SRR60/SRS60>/debug.htm

Click on start capture and wait for the issues to happen before saving the debug logs.

 Please upload the logs into one drive or google drive. Share me the link via PM.

 

Thanks,

Raghu

Message 2 of 3
MrDraw
Aspirant

Re: SRR60 & SRS60 Crashing


@RaghuHR wrote:

Hi @MrDraw 

 

Few clarifications required. 

Is this prints from SRR60 or from SRSS60? or both?

How is your satellite connected via wired or wirelessly to router?

Could you please share the debug logs from the unit where you are seeing the issue?

Log into https://<IP address of SRR60/SRS60>/debug.htm

Click on start capture and wait for the issues to happen before saving the debug logs.

 Please upload the logs into one drive or google drive. Share me the link via PM.

 

Thanks,

Raghu


That log is from the SRR60, as far as I know there is no way to configure a syslog server for the satelite logs?
Satellite is wirelessly connected to the router.

I will enable the debug capture on the router and satelite and provide when another crash happens. However these logs that were sent to the syslog server should be sufficient for your engineers to analyze?

Message 3 of 3
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