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Re: Unable to connect to admin console page V2.5.0.108

Kristopher
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Unable to connect to admin console page V2.5.0.108

Hello,

 

After updating to V2.5.0.108 I can no longer connect to admin web URL https://192.168.1.1/index.htm.  It says 500 - Internal Server Error.

 

Is the certificate bad on the server?

 

https://www.theregister.co.uk/2020/01/20/netgear_exposed_certificates/ 

 

This article mentions something that sounds like the certificate has been revoked.

 

Please help.

Kris

 

Model: SRK60B03|Orbi Pro Tri-Band Business WiFi System
Message 1 of 6

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evan2
NETGEAR Expert

Re: Unable to connect to admin console page V2.5.0.108

Hi all,

Please update FW to 2.5.1.106 which fix block and "Unable to connect to admin console page" issue.

https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/New-Firmware-V2-5-1-106-for-SRR60-...

 

View solution in original post

Message 6 of 6

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schumaku
Guru

Re: Unable to connect to admin console page V2.5.0.108


@Kristopher wrote:

After updating to V2.5.0.108 I can no longer connect to admin web URL https://192.168.1.1/index.htm.  It says 500 - Internal Server Error.


The documented entry URL does _not_ have any path - if this is the router in the data path from the computer or mobile with the browser use only https://routerlogin.com/ or https://routerlogin.net/ - or for the sake of it https://[LAN-IP]/ resp. https://192.168.1.1/ (permitting that's the correct LAN IP). If htis does again not work and throws a 500 message, something broke in the firmware and/or config on your Orbi Pro device

 


@Kristopher wrote:

Is the certificate bad on the server?


No, you would see very different messages.

 

Lot of panic for something that happens typically on your own home LAN/WLAN anyway. I've pointed out the fact that the certificate and private key are - for a certain generation with the same cert generation - the very same, what can cause some security impact. However, there is no f***g way to have a proper https Web browser connection in the way that it works on any network without some tricks - especially since the router makers started to push up messages danger, this is the end of the world type messages in pop-ups, in red, ....And that's for now the only trick that works. Of course, Netgear could offer a perfectly signed certificate based on a locally generated private key - but what should they do if the device is offline? The researchers (and the old man here) were perfectly right - but there is no other reasonable solution to make this work properly for all use cases.

Message 2 of 6
Kristopher
Star

Re: Unable to connect to admin console page V2.5.0.108

Schu,

 

OK - well my login doesn't work on any of those - had tried them - the "index" page was what I bookmarked a year ago when i bought and installed the Orbi Pro in the office and has worked every time since - until now.  The app no longer works either - neither in the office nor remotely - both ways had worked fine previously.

 

IDK if that article had any bearing on the "500 error" I saw - but you seem to think it doesn't - so OK.

 

Can someone at Orbi let me know what has changed in the latest 2.5 firmware that would cause me to be unable to login to the admin page?

 

Thank you,

Kris

 

Message 3 of 6
schumaku
Guru

Re: Unable to connect to admin console page V2.5.0.108

Kris,
This is not a Orbi change - something is borked on your device. Both the Web UI, the direct remote access, and the App does make use of the internal Web server in some way.

 

To start with the unliked process: Just like the Netgear support will tell you - a factory reset might be required.

@Christian_R please ensure the customer service does get in touch with @Kristopher , thank you!

-Kurt

Message 4 of 6
mindgrape
Tutor

Re: Unable to connect to admin console page V2.5.0.108

Hey Kris,

I am having the exact same problem since a few days back. Have anyone found a solution yet?

Thanks,

Mikael


@Kristopher wrote:

Schu,

 

OK - well my login doesn't work on any of those - had tried them - the "index" page was what I bookmarked a year ago when i bought and installed the Orbi Pro in the office and has worked every time since - until now.  The app no longer works either - neither in the office nor remotely - both ways had worked fine previously.

 

IDK if that article had any bearing on the "500 error" I saw - but you seem to think it doesn't - so OK.

 

Can someone at Orbi let me know what has changed in the latest 2.5 firmware that would cause me to be unable to login to the admin page?

 

Thank you,

Kris

 


 

Message 5 of 6
evan2
NETGEAR Expert

Re: Unable to connect to admin console page V2.5.0.108

Hi all,

Please update FW to 2.5.1.106 which fix block and "Unable to connect to admin console page" issue.

https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/New-Firmware-V2-5-1-106-for-SRR60-...

 

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