"Failed to apply command" when trying to disable Guest Network

[ratatosk]

I tried disabling my guest network. Then I tried adding a password to it, but I always get the "Failed to apply command" error.

I've tried from both the Insight Website and the app. 

The firmware is up to date, and also rebooted after update.

Here's the notification I get on email:

The following operation did not execute completely:

Details:
Device Name: MyCompany //Placeholder name

Network Name: OrbiPro-Location

Serial Number: XXXXXXXXXXX //Placeholder serial number

Model: SXR50

Failure Reason: Unable to update guest portal for device MyCompany

[BasuKhodanapur]

Hi @ratatosk 

Hi, can you please share the device serial no and insight account details without password.

Please enable Grant access to support, refer attached screenshot.

Will check at backend and update the observations.

Thanks,

Basavaraj

[ratatosk]

Hi, I've sent a PM to you!

[BasuKhodanapur]

Hi @ratatosk ,

Got it thanks for the updates, Will check and update the observations.

Thanks,

Basavaraj

[ratatosk]

It is working today. I don't know why 🤣

[BasuKhodanapur]

Hi @ratatosk 

We see there is an issue with configuration, need some more data to isolate the issue.

Please enable SDM port from the device configuration page, please refer below screenshot. Share the 5-digit SDM Port number. 

Thanks,

Basavaraj

[BasuKhodanapur]

Hi @ratatosk ,

Thanks for the updates, can you please update what configuration changes have you done to resolve issue, it will give some idea on similar case.

Thanks,

Basavaraj

[ratatosk]

Hi,

It was probably just a matter of waiting. It didn't work the day I did the firmware update, but the next day it magically worked.