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Forum Discussion

ratatosk's avatar
May 30, 2023

"Failed to apply command" when trying to disable Guest Network

I tried disabling my guest network. Then I tried adding a password to it, but I always get the "Failed to apply command" error.

 

I've tried from both the Insight Website and the app. 

The firmware is up to date, and also rebooted after update.

 

Here's the notification I get on email:

The following operation did not execute completely:

Details:
Device Name: MyCompany //Placeholder name


Network Name: OrbiPro-Location


Serial Number: XXXXXXXXXXX //Placeholder serial number


Model: SXR50


Failure Reason: Unable to update guest portal for device MyCompany

 

 

7 Replies

  • Hi ratatosk 

     

    Hi, can you please share the device serial no and insight account details without password.

    Please enable Grant access to support, refer attached screenshot.

     

    Will check at backend and update the observations.

     

    Thanks,

    Basavaraj

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